Case Study : A Customer Centric Company Essay

Amazon is an electronic commerce company. Amazon was founded in 1994 by Jeff Bezos who is still acting CEO of Amazon. Its headquarters is based in the Seattle, Washington. Amazon has expanded its reach from the United States to all over the world. Amazon has separate retail sites, and distribution centers in the United Kingdom,France, Italy, Spain, China, and Brazil. Amazon sells everything from books, houseware, electronics, and clothing. In the recent years Amazon has expanded into the world of live streaming music, television shows and movies. Amazon creates its own consumer products like Amazon Kindle, or Amazon FireTV and its new product Echo.

            Amazon is a company that was founded in the two-bedroom house of a man named Jeffery Preston Bezos in 1994. That simple fact is something that could never happen in an economy without

Another aspect of the Amazon's strong and steady success was that it devoted itself to becoming the most customer-centric online marketplace. Amazon always believed that shopping and searching for items had to be the simplest and easiest experience for customers and that via this ease and simplicity customers would continue to shop at Amazon. This philosophy has by and large been an enormous reason for Amazon's rapid growth and expansion. For example, the founder Bezos

Amazon.com Inc. was initiated by Jeff Bezos in 1994 after realizing the rapid rate at which the internet and websites were growing in popularity among business organizations and individuals. In 1995, the company started operating its website for selling books, videos, compact discs, computer software and computer hardware before being incorporated in1996 as an e-commerce company (Reuters, 2015). Apparently, the company offers may products and services for sale; these products include merchandise for resale products offered by third parties. In this regard the

Amazon.com is a customer centric company. They put more effort in improving their system to make the experience of customer more comfortable so that he keeps on returning to the website. Jeffery Bezos who is the founder of the Amazon.com started this company after seeing the use of internet increasing rapidly.

Amazon.com is a multinational online retailer. Amazon was founded in 1994 by Jeff Bezos who is one of the most innovative executives on the world. It base on Seattle, Washington. Amazon just opened the first bookstore in University Place, Seattle, Washington. Amazon is able to offer customers anything, include books, tools, and movies, etc. Amazon went public on 1997, but it currently one of the largest online retailer on the world. In 2004, its revenue was $88.99 billion, up from $74.45 billion in 2013. Although Amazon is very successful, it does not treat its employees well and it even avoid paying tax, especially in US and Europe.

Amazon is an incredible company that has shaken the world, starting out being the largest book store they have become the largest everything store. They started in 1994 by Jeff Bezos, he was also the founder of aerospace company Blue Origin. Jeff took advantage of the Internet’s enormous opportunities it presented, since then Amazon has risen to a $292.6 billion-dollar company and employs 230,800 people. (forbs.com)

Amazon is an American electronic commerce company that has become an icon of internet business. The

Amazon is an American commerce company based in Seattle, Washington, USA. The company used to be only a bookstore, but now it diversified into difference type of products. The goal of Amazon is to provide one stop shop experience where the customer can find everything on Amazon as earth’s biggest selection (Warman 2012). Amazon operates as a pure internet retailers that does not have retail store at all while the delivery will be done through Amazon’s networks of distribution centres. This operation makes the company is able to provide wider range of goods and lower cost of products with high quality. Moreover, it is also increase customer satisfaction as it supports customer convenience.

Founded in 1994 Amzon.com has accomplished CEO Jeffery P. Bezos’ vision of being the “earth’s most customer-centric company for consumers, sellers and enterprises. The head-quarter is currently located in Seattle Washington with several branches across the world. In order to achieve the level of success that Amazon has, Bezos surrounded himself with key people.The executive members of Amazon as listed in the 2013 Annual Report are as follows:

Jeff Bezos, founded Amazon.com in 1994 when he left his job as Vice-President of the Wall Street firm D.E. Shaw to move to Seattle. After reading a report that projected annual Web growth at 2.300 percent he launched his website in 1995. He began drawing up a plan to sell a list of products on the internet. Bezos narrow his list to five most common products: compact discs, computer hardware, computer software, videos, and books. The $40,000 investment from Nick Hanauer and $100,000 from Tom Alburg help created a more user friendly website that we used today.

As one of the most famous international virtual retail stores, Amazon has never had a physical shop. Browsing is done at the click of a mouse and questions are asked and answered via phone, instant messaging (or “chat”) and/or e-mail. Amazon is known as an international American electronic commerce company, headquartered in Seattle, WA. Founded on July 5, 1994 and launched in 1995, Amazon started as a bookstore. Jeff Bezos, the founder, called it “regret minimization framework” (pg. 1) which described his efforts to fend

The company was founded in 1994 by Jeff Bezoz. In 1994, Bezos left his employment as vice-president of D. E. Shaw & Co., a Wall Street firm, and moved to Seattle to begin work on a business plan for what would eventually become Amazon.com (Allenby, 2013). Bezos selected the name Amazon by looking through the dictionary, and settled on "Amazon" because it was a place that was "exotic and different" just as he planned for his store to be; the Amazon river, he noted was by far the "biggest" river in the world, and he planned to make his store the biggest in the world (Allenby, 2013).

Now, Amazon.com is one of the world’s successful service firm, focusing on providing its customers with great convenience and superb customer experience through its extensive search platform, which links online retailers, sellers and customers together. It provides an online system that brings together a wide range of different products and services, and a platform “Marketplace” for all retailers to sell their products or services online through their website.

Amazon .com is an online merchant that was founded by Jeff Bezoz in 1995 and has entered into many businesses beyond books (e.g toy, music, auction, electronic and video). The company has used acquisitions, alliances and strategic partnership to grow some improved services and bring in new customers. Those competitive capabilities, market achievement, competencies and strategic elements that made amazon.com to be a success will be discussed below