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Case Study: Bank of America Essay

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Running Head: BANK OF AMERICA

Assignment 1: Bank of America Case Study

Sylvia Armstrong

Dr. Marie-Line Germain

HRM 532 – Talent Management

January 22, 2012

1. Outline the talent management program that led to success for the company.

Bank of America has always been a leader in the financial services industry. Its

philosophy of talent management and development is driven by seven guiding principles that create a mindset that is pervasive across the bank’s executive ranks. They are:

1. Leaders really do matter in managing and driving accountability, results and culture.

2. Performance rules: Top performers, then high potentials

3. Talent is an …show more content…

The additional assessments of short, medium, and long term outcomes provide the bank with a way to align outcome measures with talent management strategies and to determine which practices and processes are reinforcing the strategy. The identification of these assumptions also helped to shape the vision for the future integration of talent management. The assumption of internal coordination and integration had always been an explicit goal. (Goldsmith and Carter, 2010). Stating it as a necessary precondition to achieve the organization strategy increased the awareness of some of the difficult challenges, such as tricky coordination, gaps, redundancies, unstated or unclear requirements and other common problem areas. As a result, the logic map became the foundation of a business case to improve the overall talent management process and key practice areas. For example, one of the metrics in the health of the bench index relates to the quantity of external talent flowing into the bank. This metric is presented in the context of potential causes and the impact on other strategic metrics, such as the ability to build innovative products. (Goldsmith and Carter, 2010).

3. Describe opportunities for improvement in the talent management planning process.

Evaluating the overall benefit of America’s talent management practices illustrated

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