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Case Study: Boston Emergency Medical Services

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Boston Emergency Medical Services provides emergency services to the city of Boston. The program was a Bureau a public Health Commission and it is known to be oldest in Boston in the provision of pre-hospital care in more than 100 years ago. Boston EMS has received praises for being active in responding to emergency calls to attend to various patients situated in the city of Boston since 1877. The services offered by the company have recently expanded to 1,000,000 people in a workday, and the city is the biggest in Massachusetts (O'Connell et al., 2010). The Boston EMS department employs more than 350 emergency medical paramedics and technicians who can respond to more than 100,000 emergency medical calls in every year. Boston Emergency Medical …show more content…

I was one of the beneficiaries of the department’s educational programs that are focused on ensuring there is better know how and focus on ensuring preparedness among the public it is serving. The department has community initiatives that are focused on ensuring there is increased service delivery. These programs are focused on enhancing and improving the safety and health of the people (O'Connell et al., 2010). Many questions and challenges are facing the Boston Emergency Medical Services in terms of the employees and services provided. It has of greater concern over the number of employees in the organization and majorly concerning the drivers. Complaints have aroused that the drivers are overworked and spend a longer time in the shifts thus bring to low and poor services. The drivers and other medical attendants are fatigued because of the long working hours and thus bring the question of the corporate responsibility of the department. Several workers in other departments have raised complain over their welfare and the organization’s concern over the matter. Scholars need to focus on this issue and make recommendations on the remedies so that the department can continue to give enhanced services to the public (Ginde, Clark & Camargo,

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