Case Study : California State University East Bay

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Case Analysis Sharanjit Kaur California State University East Bay Emanuel Medical Center is a hospital which is located in Turlock, California, approximately 100 miles east of San Fransico. It was founded by two pastors of Swedish Mission Church in 1917. Emanuel Medical Center consists of three different units: acute care, skilled nursing facility and assisted living facility. The President and CEO of Emanuel Medical Center faced many challenges in 2002 that effected their internal and external environment over time with multiple incidents. First, Emanuel Medical Center received negative attention after the incident of a four year old Haley Eckman. Haley Eckman was a four year old that was experiencing weakness and had a…show more content…
It was later determined that EMC was experiencing shortage of staff members and also the staff members were not properly trained. The Emergency Department of EMC has been facing many issues since EMTALA took place, they had been on tight staff member numbers yet trying to accomandate as many patient as possible. EMTALA rules allows everyone to get treated equally regardless of whether they are able to pay for care or not. EMC has been experiencing many issues internally and externally which makes it hard for them to be able to run the organization trouble free. Emanuel Medical Center internal environment is very complex in certain areas but it is very strong in its culture. The hospital is able to provide 24/7 emergency care for patients in their ED. On the other hand , EMC faces multiple issues within the organization. The first issue is that the hospital lacks in having advanced technology in the facilities. Lack of high technology puts the facility very behind compared to other hospitals it will be competing against. Their costs are fairly low compared to others. Today many patients like to go to hospitals that are upto date in technology. According to Thielst (2007), “ Technology is a tool that comes in many forms and usually helps improve efficiency and effectiveness of patient care’ (p.7).” Patients feel that
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