Case Study : Coffee Shop And Its Impact On Organizational Culture

There has been increasing numbers of concerns with the ethical leadership of organizations due to historical problems with company’s downfalls due to management. The unethical conduct of leadership is typically found when the organization does not enforce the ethical climate once determined as important. The paper focuses on different approaches for strengthening the leadership for the organization and enforcing the ethical climate. In addition, the important factors for a strong ethical climate are derived based on a solid foundation for an the organization’s policies and procedures and code of conduct. Organizations can accomplish ethical leadership and behaviors by enforcing and practicing the code of conduct and having a high level or integrity in the leaders that run the organization.

During the announcement of the seventh annual list of most ethical companies in the world in 2013, Alex Brigham of Ethisphere, noted that more companies find that ethical business practices increase their competitiveness in their respective industries, helping to further substantiate the notion that a culture of ethic is crucial to sustainable excellence (Smith, 2013). Researchers in the field of Organizational Behavior has found that employees are subjected to an environment of ethical dilemma constantly. During such moments employees have a choice either to pursue with ethical conduct or engage in an unethical behavior which results in harming the organization or its stakeholder (Trevino & Brown, 2004). How the employee behave greatly depends

The culture of an organization has a bearing on all levels of management, and employees and their behavior in making decisions concerning the organization (Mathis & Jackson, 2011, p. 13 ). In creating a code of ethics, begin by acknowledging actions that may create concerns, contemplate which are considered to be of moral value, such as matters in regard to esteem, objectivity and trustworthiness.

Ethics has been a hushed topic for years. Yet, throughout a year, many are faced with an ethical dilemma. Ethic’s can be a hard concept to grasp and may be even harder to speak up about. However, if ethics were discussed more, it might be easier to uphold the ethical standards in an organization. Chapter six, “Leading with Integrity”, Komives discusses the topic of ethics and how to lead with a moral standard. The three main point in this chapter was an ethical environment, ways to encourage ethical behaviors and how to make and ethical decisions.

Ethics are extremely important in the workplace to maintain order, ensuring that a company runs properly and efficiently. According to authors Colquitt, LePine, & Wesson, ethics is noted as, “The degree to which the behaviors of an authority are in accordance with generally accepted moral norms” (Colquitt, LePine, & Wesson). The decisions that individuals make on a daily basis have a great deal morality within. Characteristics that aid in the ethical decision making process include dedication, integrity, conduct, and many more. Every company makes its values and ethics known immediately after hiring an employee, or specifically, during the interview process. In many businesses, no matter how well an employee performs, workplace values and ethics are

Brickman and Sims evaluate the result of how unethical behavior can affect the organizational culture. The article is credible because if demonstrates the effects of negative and unethical behavior on an organization and how to counter act them. Robert Sims is an author, Floyd Dewey Gottwald Senior Professor of Business Administration at Mason School of Business and has a PhD in Organizational Behavior from Case Western Reserve University. Johannes Brickman Professor in the Department of Strategy and Entrepreneurship at Norwegian School of Management BI, Sofienberg, Oslo, Norwayship. Their backgrounds in leadership, business, ethics and business assist them to be specialist in their field and credible sources for research. This paper shows

Culture, climate, and ethical decisions are a significant part of the organizations. The organizational culture refers to the values and the beliefs that exist in an organization for a long time and the beliefs of staff and the foreseen value of their job that will influence their behavior and attitude. The organizational climate is considered as the shared perceptions of and meaning attached to the practices, policies, and the procedures employees experience and behaviors they observe getting the reward, and that are expected and supported. The organizational culture and organizational climate tend to be two alternative aspects for conceptualizing how people experience and describe their work settings. The organizational ethics are considered as the standards and principles in which the business operates. The organizational ethics is normally dependent on organizational culture. Ethical organizational culture does consist of employees and leaders who adhere to the code of ethics.

Companies are supposed to be able to achieve and demonstrate an ever increasing performance showing improvement on leading in their industries to acquire competitive advantages. Having a high level of performance could be greatest achieved with competent and motivated employees. The conduct of business in an organization with an ethical manner is of great importance to secure an increasing performance as well. Organizations functioning towards ethical standards should ensure unbiased applications of business and recall a sense of justice to stimulate motivation among their employees. Employees that are motivated through a positive ethical organizational climate and leadership do much better than a less motivated employee. This promotes the organizational achievement that causes

Today, business ethics is one of the most important topics in discussion. With recent scandals come to the public of huge corporations, the public has lost its trust of businesses and require ethics be important to companies. Ethics, however, is not based solely on individual employees. In order for companies to comply with ethical standards, teamwork is necessary between the employees and the organization as a whole to create an ethical company culture that guides the actions of all members in an organization.

Moral and ethical integrity is a major factor that affects the success and productivity of an organization because of its impact on the functions of management and the management team. As organizational ethics has increasingly become an issue of major focus resulting in organizations to face huge dilemma, there have been several questions on who should manage ethics and integrity in the firm (Segon, n.d.). In most cases, organizations tend to delegate the ethics function to the human resource management practitioners or department. This is primarily because organizational ethics is largely related to the type of employees within an organization. Notably, the development and establishment of organizational ethics is regarded as a complex

I have been selected by the Dreamx Coffee Parlour for the purpose of conducting survey about the causes of ethical breaches by its employees and its impact on organizational culture. This coffee shop has been in operation since a decade. Coffee shop provides the coffee lovers a unique taste of Coffee with blend of ancient Italian roaster. The coffee shop also offers juices, sandwiches, snacks, chocolates, cakes as side orders. It primarily employs college students as its employees and the management of the coffee shop constitutes of senior students. So, its management lacks experience and skills of leadership and managing employees in a way that yields positive performance and results. Moreover, the organization is poorly structured that has resulted in the decline in its revenue and profit. The purpose of employing students as its employees is to get the work done in in-convenient hours and under low wages. These practices have demotivated employees resulting in escalation of their turnover intentions.

In their personal and professional lives, people can and, unfortunately, sometimes do go against their moral and ethical standards. Ethical standards are what it means to be a good person, the social rules that govern our behavior. Ethics in business is essentially the study of what constitutes the right and wrong or the good or bad behavior in the workplace environment. A business is an organization whose objective is to provide goods or services for profit. The organization has a group of people that work together to achieve a common purpose. The moral challenges that these men and women face each day along with a whole range of problems that could occur, are why ethics plays such an important

The Coffee Clubs first cafe opened in 1989, since then more and more stores have been opened worldwide. The Coffee Club has two different styles of stores those being either a small cafe or a restaurant. There are many stores scattered around New Zealand from Otago to Auckland with 55 outlets being in New Zealand and 350 plus worldwide.(Franchise New Zealand Limited, 2015) As an organisation their vision is to be a global leader in retail food, coffee and franchising. This means they want to lead by example to other companies in the same industry. Their mission is to provide good food, great service and excellent coffee and a welcoming meeting place with an inspiring contemporary lifestyle to its

How do ethical values shape behavior in organizations? According to Saleem (2014), ethical values and behaviors of an organization are made up of organizations institutionalized philosophies along with the moral ideologies of its members. In addition, the codes of ethics help to enhance the moral reasoning of employees while shaping their behaviors towards morally questioning unethical situations. Organizational leaders are encouraged to build cultures of trust with leadership who establish concerning goals employees pursue y setting examples for others to follow (Crosbie, 2008). The leaders whom are able to build training and development throughout their organization helps design and build relationships characterized by collaborative behaviors those results in mutually beneficial outcomes (Crosbie, 2008).

Recently, most companies realize the importance of operating ethically and reasonably regarding surrounding environments. Most companies implement new systemic implementation of ethics like ethics' committee, codes of ethics, ethics audit which review and mentor the performances of ethics programs in the organization. There are several factors influencing ethical behavior like; the person, family influences, religious values, personal standards, and personal needs (see figure 2).