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Case Study: Confirmed Jami

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Remote controlled Jami's computer because it was infected. Downloaded, installed and scanned with multiple malware scanning programs until all infections were removed. Jami's computer was badly infected, malwarebytes alone found over 600 objects. Confirmed Jami's computer began running normally. Connected into Demi's computer because her computer would freeze and shut down unexpectedly. Found multiple ioestoe0 errors messages. After researching the error message, and asking Mark who had seen the error message before. I checked PCI power settings which was set correctly, and found her computer had no updates installed. Downloaded and installed all important updates, and Dell updates. Demi was already gone for the day. Scheduled to connect into

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