Case Study : Copper Kettle Catering

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Case Study: Copper Kettle Catering 1. Overview Copper Kettle Catering (CKC) is a full service catering company started in 1972. The company was established as a lunch delivery service for offices. CKC has grown to be one of the largest catering businesses in Raleigh, N.C. The owners, the Williams’, divide the business areas into two categories, “delivery only” and “delivery and serve”. The “delivery only” side of the business focuses on preparing and delivering same day box lunches with a limited menu. The customer demand for this service remains fairly constant throughout the year. The “deliver and serve” side of the business focuses on catering large parties, dinners, and weddings and provides a fairly large menu of selections. The…show more content…
Customer demand is activating the process to produce the food items is activated by customer demand. The volatility of customer demand is seen in the area of “delivery and serve” mainly, customers are more seasonal. In contrast, the “delivery only” portion of the business is fairly constant. Adding to the uneven demand levels, we need acknowledge the need to consistently meet customer’s expectations of quality. CKC’s operation setup requires different approaches when dealing with suppliers to ensure the raw materials are on hand when needed. The “delivery and serve” component can be scheduled in advance providing sufficient time to order supplies. On the other hand, the “Delivery only” component requires that the company anticipate the level of supplies required on a daily basis, where they have been known to run out of some ingredients from time to time. The quality of finished products is determined by the ingredients going into each product and the process to produce them. Lean systems approach focus on high quality combined with reducing excessive inventory and removing non-value added activities from operation process. Any company, or process area within a company, can benefit from a lean systems approach. In the end, lean will translate into “Continuous Process Improvement, and CKC can definitely benefit from this approach. Question 2. What, if any, are the major barriers to implementing a lean

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