Case Study : Europa Airlines ( Ea ) Case Study

2860 Words12 Pages
S00705994
MGT701 – Managing Processes and Projects

Assignment 2: Europa Airlines (EA) Case Study

Report by Mehdi Benallou
To the attention of Mr. Desmond Kapofu
Table of Contents

I. Executive Summary

II. Situation overview
• Mistakes made
• What could have been done?

III. Different improvement approaches
Total Quality Management (TQM)
• Total Productive Maintenance (TPM)
• Business Process Re-engineering

IV. Different improvement techniques
• Quality Function Development (QFD)
• Statistical process control (SPC)
• Failure Mode and Effects Analysis (FMEA)

V. Conclusion

VI. References

I. Executive Summary
EA should focus on adopting a TQM approach, using tools that will both leverage capabilities at the individual level, as well as collective – with OFE and the rest of the supply chain – by using tools such as SPC and FMEA to develop a long fructuous relationship with OFE and the other partners, that shall be based on empirical thinking and continuous improvement while developing people’s capabilities though programmes aiming to help them have a better understanding of these tools and their benefits.

II. Situation overview
• Mistakes made
Europa Airlines’ (EA) situation with the faulty ovens is a rather complex issue. Having failed to assess the lack of spare ovens as a risk to eliminate, EA has had to rewire the faulty ovens – instead of momentarily using spare ones – and issue vouchers, spending a total of £127,000.
Even though

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