Case Study : Europa Airlines ( Ea ) Case Study

2860 WordsMay 8, 201512 Pages
S00705994 MGT701 – Managing Processes and Projects Assignment 2: Europa Airlines (EA) Case Study Report by Mehdi Benallou To the attention of Mr. Desmond Kapofu Table of Contents I. Executive Summary II. Situation overview • Mistakes made • What could have been done? III. Different improvement approaches • Total Quality Management (TQM) • Total Productive Maintenance (TPM) • Business Process Re-engineering IV. Different improvement techniques • Quality Function Development (QFD) • Statistical process control (SPC) • Failure Mode and Effects Analysis (FMEA) V. Conclusion VI. References I. Executive Summary EA should focus on adopting a TQM approach, using tools that will both leverage capabilities at the individual level, as well as collective – with OFE and the rest of the supply chain – by using tools such as SPC and FMEA to develop a long fructuous relationship with OFE and the other partners, that shall be based on empirical thinking and continuous improvement while developing people’s capabilities though programmes aiming to help them have a better understanding of these tools and their benefits. II. Situation overview • Mistakes made Europa Airlines’ (EA) situation with the faulty ovens is a rather complex issue. Having failed to assess the lack of spare ovens as a risk to eliminate, EA has had to rewire the faulty ovens – instead of momentarily using spare ones – and issue vouchers, spending a total of £127,000. Even though

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