Case Study

726 Words Aug 10th, 2015 3 Pages
HRM Case study: role and job analysis

Job Description at Red Lobster (Phillip – Gully 2009)

Red Lobster operates over 670 casual-dining seafood restaurants in the US and Canada, employing more than 63,000 people. When Red Lobster developed a new business strategy to focus on value and improve its image, it established a new vision, mission, and goals for the company. The restaurant chain simplified its menu with the highest-quality seafood it could offer at mid-range prices, traded its restaurants’ tropical themes for a crisp, clean look with white-shirt-and-black-pants uniforms for its employees, and added Northeastern coastal imagery to its menu and Web-site. Executing the new mission and differentiation strategy required hiring
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Select, hire, train and supervise the culinary staff. Manage day-to-day shifts, food inventories, labor and sanitation. Keep|
|all equipment in shipshape. And help every employee provide guests with top-quality food that's always perfectly prepared and presented. |
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|Service Manager |
|Supervise the team that's serving up smiles. Select, hire, train and manage all servers. Oversee day-to-day shifts, labor, guest services and sanitation. Build check averages and |
|guest counts to support sales. Most important of all: build relationships with guests. |
|General

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