Case Study

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HRM Case study: role and job analysis Job Description at Red Lobster (Phillip – Gully 2009) Red Lobster operates over 670 casual-dining seafood restaurants in the US and Canada, employing more than 63,000 people. When Red Lobster developed a new business strategy to focus on value and improve its image, it established a new vision, mission, and goals for the company. The restaurant chain simplified its menu with the highest-quality seafood it could offer at mid-range prices, traded its restaurants’ tropical themes for a crisp, clean look with white-shirt-and-black-pants uniforms for its employees, and added Northeastern coastal imagery to its menu and Web-site. Executing the new mission and differentiation strategy required hiring…show more content…
Select, hire, train and supervise the culinary staff. Manage day-to-day shifts, food inventories, labor and sanitation. Keep| |all equipment in shipshape. And help every employee provide guests with top-quality food that's always perfectly prepared and presented. | | | |Service Manager | |Supervise the team that's serving up smiles. Select, hire, train and manage all servers. Oversee day-to-day shifts, labor, guest services and sanitation. Build check averages and | |guest counts to support sales. Most important of all: build relationships with guests. | |General

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