Feedback of OSI/Husi Shanghai Request for Proposal
Group IF
Congyan Chen/ Fara C. Xu/ Qianyu Liu/
Wen Zhao/ Donald Kwong/ Ruoran Wang
City University of Hong Kong
Strategy Analysis
Husi Shanghai, a subsidiary of OSI group, was exposed to provide expired meat to McDonald and KFC in July 20, 2014. And the issue has been widely spread. A serious attitude must be taken to this issue. The first strategy apology is a must, showing OSI’s sincere attitude and the care of the issue and customers. An immediate apology can help convey the signal that OSI will solve the problem in an appropriate way. However, the following strategies on the OSI’s proposal, management restructuring, installation of surveillance devices and the destruction of expired products are all marketing and management strategies. To rebuild a sanitary brand image through public relations, public relations department of OSI should focus on the media related strategies. An essential issue here is that how you can attract major medias to report you through a good way. A possible solution we can provide OSI is that, discover some public relations strategies based on the advantages of those marketing strategies. For instance, OSI could report the detail about restructured management system to the
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Ltd to deal with the issue. Poor management was the primary reason of the issue. The biography of the new management team will be disclosed to the public through the company’s official website; the executives’ career dedication to food hygiene problems will be emphasized. A team of experienced executives can rebuild a better management team and solve the issue left by the previous management team. The new management team also can lead Shanghai Husi Food Co. Ltd in the right
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