Case Study: Full Day Of Wavier Services

*Upon checking on the biller, customer’s account has no rate codes yet and there’s WIP for installation of HSD, Cable and XHS however there’s no scheduled date. Before the CAE handled the customer’s account, there’s an ER Ticket(030871771) created for Qouta and Field Escalation requesting for an

CM spoke to Theresa (FSO partner) regarding FSO services for the family. CM informed FSO partner that the family is interested in FSO services and the scheduled 30-Day CFT meeting is on 12/12/16 at 3:30pm in the family’s home. FSO partner reported that she would not be able to attend today’s meeting due to a schedule conflict and I she will try to get someone to cover the meeting.

Neal’s mother and ESA Social Service Representative, Novella White failed to adhere to ESA policy and procedures when handling applications for processing of a family member. According to the report, on Saturday, December 5, 2016, Ms. White allegedly slid Mr. Neal’s recertification application, dated December 4, 2015, onto Social Service Representative, Deborah Bush desk while she had been preparing several other cases for processing. Upon receipt of the application, Ms. Bush placed the case in a basket in Ms. Burt’s office for review. On December 7, 2015, Ms. Bush informed Ms. Burt that she did not want to process the case because she has a personal relationship with Mr. Neal and aware that ESA policy and procedure prohibits employees from handling cases of customers who they personally know. Ms. Bush continued to state that the application appeared to be Ms. White’s

Yesterday, I received a letter stating that I have an appointment set for this coming Monday, July 13, at Social Services for 1:30. The letter states that I can reschedule, which I am trying to do. However, dealing with Social Services in the past, it is not easy to contact them or to have the case manager to contact you. I wanted to let you know because I work from 1 to 6 on Mondays. And hopefully, the appointment is not long and I will be in Monday. I hope all of that make sense. Attached is the letter as proof of the appointment. But I’m still trying to reschedule the time.

Ms ROBERTS, DESIRE M, Case GB9071, expressed her concerns regarding an unmet copay from September of 2014. Her case has not been resolved yet. She said that she went to the SSP, Albany Branch to apply for ERDC, but she was told would not qualify for ERDC due to unmet copay. She said her husband and she are working and need ERDC. Ms Roberts stated that she has been sent back and forth between SSP, Albany Branch and DPU due to an unmet copay from September 2014.

Interventions provided during this service: WYP patiently waited for the client to walk out of class to the parking lot, but did not see the client for about 25 minutes. WYP proceed to call the client's foster father. The foster father attempted to contact the school to get an update on the client. The foster father called the WYP back and informed him, the youth just walked up to the home. WYP proceed to drive to the client's home. WYP discussed with the client about the meeting. The client informed the WYP he waited for a while, but did not see the WYP and left. The client informed the WYP he got to school at 8:30AM and stayed for an hour. WYP informed the client, if that is true, then the time, as of now, should not be 9:40AM. It takes the client about 25 to 30 minutes to walk home. WYP encouraged the client to be honest. WYP will assist the client to get a watch, in order for the client to keep track of time. WYP dropped off a sleeping for the client (the client is going camping in mid July).

SC complete monitoring phone call on 01/20/2016 with Pa's PAS (Cheryl). Pa reports receiving all services as outlined in ISP. He remains satisfied with services and feels that they meet his current needs. No falls, hospitalization, changes in health status or medication reported by Pa. No outstanding follow up needs identified. The day before SC received a phone call from Cheryl reporting that Pa’s is running low on heating oil and has exhausted all other option and would like PCA emergency fund to supple Pa with heating oil. SC completed the paperwork and gave to SDCS to review and submit. At the time of this call retreated that the paperwork has been submitted and Pa will receive the heating oil as long as he is qualified and has not use

During our investigation, our records show that your Skilled Nursing Facility stay was authorized from admission through a last covered day of May 25, 2015. We show that Medicare probably will not pay for the services after that date, and that you may have to pay for any services received after that date. We upheld the denial of services after May 25/2015 in our first level appeal decision on May 29, 2015. Maximus also upheld that decision on June 2, 2015, after completing their second level appeal review.

The documentation submitted includes a recertification for home health care dated August 4, 2014, as billed. However, the plan of care

Fuel Service Associate- responsible for safe transfer of petroleum and financial transactions in an outdoor environment.

SFC king, please review the attached documents. As of now, the attached memo is correct, they are only requesting for 3 days of support. However, I will forward you another memo in support of this unit after I speak with Mr. Jackson. If you have any questions please call or email the questions to Mr. Moore, Mr. Jackson or myself. Mr. Yoder, please call me, when you read this email.

I came in for a few hours today in order to complete tasks. We have 2 patients’ who need decisions and orders by 10am Tuesday, and the necessary results needed to confirm plans did not come in until late Friday.

Bizrate.com gives Office Depot a general satisfaction rating of 8.9/10 with a 93% positive rating throughout late months.

The reporting party (RP) stated over the past 5 months the owners of the facility has reduce caregivers hours worked resulting in disruption of continuity of care. According to the RP the facility provides care and supervision for high risk behavioral individuals who require one on one supervision. The home cared for 4 residents 2 of which required one on one care and one who was wheelchair bounds. Due to the residents' limitations 3 caregivers were assigned to both morning (7am - 3PM) and evening (3PM - 11PM) shift. Furthermore 2 caregivers were assigned to the night shift (11PM - 7AM). Conversely there are 2 caregivers assigned to the morning and evening shift and 1 caregiver assigned to the night shift. Consequently since the decrease "manpower"

One of URS’s test support contracts with its government customer was due to expire on September 30, 2014; however, the customer needed URS support through Sep 30, 2015. The contract’s expiration date was only four months out and the company had to make a decision on how it would, or if it would, continue to support the customer. The contract agreement was to conduct T&E support for a