Case Study : Healthcare Transportation Services, Inc.

WellStar Health Systems is currently the preeminent and largest health care provider in Metro Atlanta. WellStar Health Systems is a not-for-profit institution that is composed of 5 hospitals and an abundance of physician groups. Physician specialty groups included within WellStar are: ENT, Psychiatry, Endocrinology, Pulmonary Medicine, Infectious Disease, General Surgery, Rehabilitation, Pathology, and Rheumatology. WellStar’s organizational design is composed of internal and external factors that define the organization’s size, organizational structure, and processes. Internal and external factors are the basis for influencing managerial conclusions in decision-making. These factors vary from organization to organization and are the

In the current scenario, the necessity to seek opportunities and contributing to develop different models of healthcare delivery makes it exciting. The chance to learn and solve problems on a daily basis is reward in itself. Furthermore, working with people from diverse background and different verticals is stimulating. Healthcare consultancy in the long run provides the drive to bring difference in the patient’s health by providing them with smooth access to services at affordable cost.

Once the all the useful information is gathered and turned into reports, obtaining the right

are a key initiative. The ultimate goal of Taylor Healthcare, Inc. is to provide medical services to

According to Miller (2013), rehabilitation programs are often covered by healthcare insurance. But not all insurances are accepted, it still varies. That is why you should make sure that what you are looking for and what particular treatment you need is covered by your insurance company before you join a rehabilitation program. If not, you can look for other options or better off negotiating with your chosen facility in terms of healthcare insurance plans and what is most beneficial for

Athena Healthcare System (AHS) is a healthcare corporation based in Connecticut and started in 1984. In New England, the company is the leader in the provision of quality services for health care and is known as one among the region's top managers of facilities used in skilled nursing located in Connecticut, Rhode Island, and Massachusetts (Golden, 2015). The company’s management facilities provide short-term and long-term rehabilitation as well as hospice and respite care in various places across the world. Further, it provides home healthcare and several other services. It has a team of profession caregivers, committed to providing a conducive environment to allow the long-term residents, as well as the short-term patients, meet their social,

KPI#1: The three key performance indicators, also known as KPI, that would assist T&L Medical Transportation to delineate and determine progress toward their organizational goals includes: service quality, service level agreement, and compliance. First, service quality indicators, also known as quality assurance system, evaluate what an individual or an organization assurance to their customers for what their customers expects, and what their customer service delivers. If T&L Medical Transportation service matches customer expectations and what they promise to deliver, quality with respect to this customer service element is high. For instance, service quality indicators can be used by T&L Medical Transportation to implement improvements by surveying their customers regularly to determine their prospects; by which, the organization’s methods would adhering to their agreements and techniques; for example, “small businesses usually implement such surveys in-house by asking customers to rate their service when they call or when they complete a purchase”(Markgraf, n.d.).

The healthcare field is constantly dealing with changes and issues either due to new government rules and regulations to the cost of medications and modern technology. Healthcare of Tennessee is coming up with a solution to the excessive cost of drug prescriptions and need to figure out how to decrease the cost to their patients. With the Medicare program constantly changing the pharmacy prices are also changing and insurance for what they will pay for.

healthcare trends in order to stay ahead of other competitors. Staying focused on the goals for

Service excellence is the ability of the service provider to meet or exceed the expectations of the customer they are providing the service to. Service excellence is important to all different fields where services are provided. In the health care field in the past few years, service excellence has become increasingly important.

* Culture is very intimidating; everyone was scared of approaching Sarah. * Although net income is important, in small companies, cash flow is also extremely important * They bought the company more on the potential. They saw aspects of the company that could be managed better. * They had to let Sarah Arthur go because their philosophy was decentralization and Sarah Arthur ran a tight ship and personally oversaw controls 2. Evaluate the control system that Frank and Ted implemented. Should anything have been done differently? * Make the system wear the black hat

Rivalry among competing firms is usually the most influential one of the five forces as the firm with the competitive advantage might implement different strategies to gain advantage (Kotler, 2009). Therefore, the rivalry within the healthcare industry is very intense and at the beginning of 2006 the healthcare industry was dominated by seven major organisations Abbot, Bayer, Beckman Coulter, Dade Behring, Ortho Clinical, Olympus and Roche (Matricardi, 2013). In general, rivalry increases as soon as the number of competitors increases, since all of them are aiming at increasing profitability (Porter, 1998). However, by the end of 2008 Siemens had acquired both Bayer healthcare’s diagnostics and Dade Behring, these acquisitions

The scope of this project includes all design, development, and production of 2 new carriers with ratios 4.3 and 4.78 bus gear sets to be noise optimized without differential-lock on the carrier housing. In addition a new rear facing axle housing will need to be designed, developed, and supplied with a change in the position of the drain, temperature sensor and filling holes. In addition a new position of the brake flange will need to be created and also the removal of the suspension parts.

Zie Retails, a retail company established in Australia since 2000, has experienced the difficulty due to economic crisis. In 2012, some retail stores across Tasmania and West Australia have been closed down in the meanwhile some locations across New South Wales, Victoria, and South Australia has been merged. Therefore, the numbers of store staff and customer service staff have been decreased. Moreover, their service price and fee have been increased because of facing with high costs. The dissatisfaction of their clients has been increasing in the past few years due to missing the customers’ phone calls which is affected by less staff. The management’s achievements are reducing costs and improving the customer satisfaction with acceptable investment. According to the service level set up by the customer service centre’s manager, increasing 10 percent of clients’ satisfaction requires more than a 20 percent increase in employees. After analysing data carefully, the break points of their clients’ true sensitivity to service level changes (x and y) have been found. The area between these breakpoints is the waiting time for the phone call despondence with the acceptable number of satisfied customers. The finding found that answering the phone less than x seconds builds up delight of clients while leaving a client holding the call longer than y seconds increases dissatisfaction. The company has taken consideration between these two breakpoints and the

The company I want to create is a bus company “My Bus Trip” and will provide local and inter-city transportation services for communities throughout the US including major cities such as Miami, Orlando, Atlanta, operating scheduled bus routes, motor-coach tours, charters, and/or city sightseeing tours. Safety will be our absolute top priority. We want to invest in new state-of-the-art motor coaches, which include seat belts for all passengers, automatic traction control, electronic stability control, lane-changing warning devices for buses, and GPS systems. Also, we want our team of experts to be able to monitor safety