Case Study: Hi Sechkin

I am extremely dissatisfied with your service because 1. - The order did not arrive until the 2nd of October. 2. - Upon inspection of my purchase, I was very disappointed to discover that not only was the color of my dress (neon orange instead of black) incorrect, but so was the size (large instead of small). I am attaching a copy of the order confirmation number as well as my receipt.

I am sorry for any inconvenience you may have experienced. Unfortunately, there weren't enough quantities of the item you ordered. Since the Long-Sleeve V-Neck Floral Tee was canceled and will not be shipped, you were not charged for it.

When both orders has been placed successfully, payment has been captured by the system. No worry as the payment was already processed, we will refund the amount of $114.42 within the next business day. I can confirm that we have passed your refund details to our Finance team to complete the transaction. Please allow an additional 3-5 business days for it to reflect back into your

The restaurant had two drive-thru lanes, both opened. There were seven cars between my car and the point where the order was placed and I placed my order through a speaker box. I spent 12 minutes and 33 seconds in line before I reached the Order Point to place my order. Within 13 seconds of arriving at the speaker box to place my order, I was greeted in an enthusiastic tone. The Order Taker received my order in a friendly and professional manner, repeated my order back, and provided the price. After saying "thank you" she cheerfully responded, "My Pleasure!" The associate at the window and that handed me my order smiled, made good eye contact, and asked, "Welcome to Chick-fil-A! How are you?" After saying "thank you" to the Cashier, he responded

Our team is aware of this issue. We're working hard to resolve it as quickly as we can. No worries Shreya, I've gone ahead a refund to the missing item, and it reflect in 1-3 business days, and I added $10 promo code to your

Your business is important to us and we want you to be completely satisfied with your shopping experience. We apologize for any inconvenience and look forward to serving your shopping needs in the

Thank you for contacting us regarding your Certificate of Good Standing orders. We received all of your orders on 5/12/17 and since our orders were received close to the time our FedEx driver arrived they were actually picked up and shipped on Monday 5/15/17.

Hi Ericka, I agree that it is important to encourage our patients to use sunscreen no matter what their skin color is. I am probably the biggest offender on this one. I have brown skin but I don't like to use sunscreen when being outdoors. I, however, use protective clothing and hat when planning to be outside, especially if we go fishing.

I am bit disappointed in the way service has been handled especially knowing that you are a soror of mine. Since you are a Soror, I wanted to not only support you but support your business. That being said, I ordered an indy paddle from you letting you know that I would need it no later than the last week of October, which you said that you could get done. Upon knowing that the deadline I would need it was pushed back I informed you as soon as possible to let you know. After waiting a few days to hear back from you I was delighted to know that the item would be shipped no later than October 26, 2016. Although that date was pushing it I thought at least the item would be here or at least on its way. I asked you what the

We have noticed your problem and we are aware that you have recently spent CDN$ 105. 76 on school supplies from one of our suppliers and we are very sorry for your unsatisfying experience with us and we offer our sincerest apology for your inconvenience from shopping with us.

We are very sorry about the inconvenience. If you need anything else, please let me know.

As you all are aware, we have been implementing cost-cutting measures in all of our five offices. Our biggest expense is travel, which mainly comes from our weekly onsite management meetings and IT support between the five offices. We are about to implement a plan to cut travel expense by 90%.

While reviewing your BBB complaint, I understand you received an item that was not as described. While you tried to work with the seller but was unable to reach a satisfactory decision and as of now, we have asked that you pay for the return shipping charges. I can recognize how this can be upsetting for you due to the high cost of return shipping if the item is international.

I spoke with Mike regarding the order, this is what he wants to do. He would like to pay 50% deposit right now, and the rest of the payment will pay before the delivery. He would like to receive the order on the first week of December. Currently, he is very busy with his other work. He appreciates your business and he does not want to look rude by not replying for your emails. That’s why it would easier for all of us to if you can send your emails to me and I will present it to Mike.

We are sorry for the situation, in this case you can directly contact your shop or alternatively you can contact Chillcart help desk for further investigation and