Case Study: Home Style Hotels

In the year 2000, The Ritz-Carlton Hotel Company paired with luxury real estate developer Millennium Partners to build a $225 million hospitality complex in the heart of Washington DC. This 300-room hotel was set to be the first out of a six-hotel deal between these two companies. The structure of the deal was that Millennium Partners would be the owners of the properties and The Ritz-Carlton would manage them.

he insured, Shree Krishna, Inc. DBA, Harbor Inn & Suites Motel has owned this property for four years. Insured occupies no portion of the premises, but does employ an on -site resident manager. The property contains 39 motel rooms. Upstairs rooms are accessed by an exterior staircase. There is a large open parking lot on the property. There is no swimming pool or other recreational facilities. The building is approximately 55 years old. Insured stated that the roof was updated with new underlayment, flashing and asphalt shingles in 2014, but no recent upgrades have been made to the plumbing or HVAC systems.

* is understandable & acceptable to hotel general managers & it provides them w/useful & relevant info;

One of the main tasks of the enterprises of various forms of ownership and spheres of activity - the search for effective ways to manage labor to ensure the activation of the human factor and achieve the best production results. The company «Hyatt Hotels Corporation» is today one of the leading companies offering hotel services. The company, headed more than 500 hotels all over the world, is of great interest as an object of study of the corporate culture, because it includes a huge number of employees (more than 30 thousand people). Hyatt Hotels and Resorts are distinguished unsurpassed quality of services precisely because of its staff. At the heart of the corporate principles of the company have the task to give our employees

(1) Ignorance of the real situation: The new technology may meet the needs of the hotel. However, the task stated by the GM can be done in a much easier and cheaper ways. For example, they can require employees to use written form reports in order to reduce the slippage percentage and reoccurring problems. Reporting every problem real time may cause extra work for maintenance. Gathering all the problems in a period of time and report them afterward may be more efficient, besides, the additional cost can be greatly reduced.

When using information for business Velvet Hotel for example Velvet Hotel are storing different kinds of information into their databases after they confirm the customer information by the customer showing their ID or passport, this information is reliable because it shows proof of that person’s identity, this is as well sufficiently accurate this has to be accurate because if you give wrong information could lead you to jail because you are giving a fake identity. After their information has been confirmed the employers put the information into a database and when the customer want to book a room he doesn’t need to give any details to the hotel also he can’t get special offers for applying to the hotel. So this information is timely because a passport or Id has everything to proof someone’s identity.

RIU Hotels & Resorts remains the firm favorite for hundreds of travelers who select them year after year for their vacation.

A hotel is an establishment that provides lodging and accommodation services paid for on a short term basis. The larger the hotels the more guest facilities provided. Luxury hotels are the largest of the lot. In the 17th century English towns were swarmed with inns and taverns. By the 18th century these lodges became more professional and started catering the wealthy. One of the first hotels was opened in Exeter in 1768 but the Tremont house in Boston opened as the forerunner of luxury hotels with 170 rooms in 1829.

Studio M Hotel Singapore is owned by CDL Hospitality Trusts (CDLHT) , which is managed by Millennium & Copthorne Hotels PLC’s subsidiaries. It is a 4-star loft-inspired hotel that is targeted at business and leisure travelers, located dominantly along Robertson Quay.

hotels. Scheduling and staff management is also seen as the primary justification as the Dwelling Hotels and Suites have 4 properties and there is seen as lack of scheduling the staff. And one of the most important thing which was also lacking in all its properties was Gemba Walk. Manager or Supervisor should walk and visit each

Thus, the hotel should focus on people and on its customers and not only on process standardization to reduce the variability mentioned in the first point of this paper. The hotel should intensify its training and develop a customer centric culture among its employees: well trained employees, indeed, are both likely to reduce the assignable causes related to people and to better satisfy variability in customer requests. Pure back-office tasks should be standardized but the hotel should insist on creating, through training, a flexible execution paradigm for its employees. But, as we said, a satisfied customer is not always a loyal customer: in order to reinforce the relationship the hotel should implement the service warranty approach as proposed by Christopher Hart. Service warranty, indeed, “is a marketing tool service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, and to institutionalize and professionalize their internal management of customer complaint and service recovery”4, increasing the chances of a returning customer. In order to measure service quality, the hotel could rely on the GAP model (Servqual-Zeithaml, Parasuman & Berry, 1990) which, classifying service quality over five dimensions (reliability, response, assurance, empathy and tangibility) and relying on qualitative questionnaires, measures customers perceived and

In a competitive market, where customers are demanding and there are hotels to choose from for accommodation, it becomes significant from the hotelier’s point of view to make an impression which can attract the customers. Occupancy of the hotel defines the achievement of the hotel business and looking at this the hotels need to device a system that could help the customers to book their reservation well in advance.

They should understand the needs of their clients and this is why Four Seasons need to identify services portfolio that caters to their target markets. This leads by the want to change the hotel standards and to accomplish service advantages. Profitability and efficiency can be emphasized by finding opportunities by keeping in mind the customers and hotel service in the market. In fact there is rareness and a risk involved in combining the old hotels and standards of big hotels.

Our decision to implement the Hotel Management system using standard PC technology and a commercial database product has narrowed our choices of implementation algorithms and data structures. We have chosen to implement this system with a PC database program (Access) that uses a relational data model. Basically what this means is that related data is grouped together in what can be logically viewed as a columnar table of records. Each record within a particular table is composed of a number of fields that hold the relevant information. Each record can be uniquely described by on or more fields in the record. These fields are refered to as the records primary key. Information is retrieved from the table by specifying the records primary key. The entire system is made up on a number of tables, each of which can be thought of as describing one logical entity. For example a custmomer is represented by a table that has field entries corresponding to the customers name, address and so on. Information about each customer is retrieved by specifying the customers name which is the primary key for the customer table.

• Time is an important issue in report writing. As I have been given a specific dead Line for submission, observation and learning all the banking operation within three month and also to prepare the report all along which is really tough.