Case Study : Hotel And Resort Crisis Action Plan

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

From the analysis, the crisis arose from a series of biased or irrational individual and organizational behaviors. To avoid the catastrophic effect, each individual and organization must change their behaviors.

outline of what to do in addition to your channels you are suggesting to deal with crisis. I did some reasearch adn

Timely and accurate information is essential during a terrorist attack and a natural disaster. Therefore, the government must inform the public of all events. However, officials need to be mindful of the information that is released could expose intelligence in an ongoing investigation and put lives at risk. Crisis communication is a fine line of keeping the public informed and placing them harms

The Waco, Texas standoff is an example where poor crisis management skills increase the severity of a situation, which did not need to escalate to that extent. This event raised many questions and concerns such as their, lack of objectives, communicational skills, firearms legislation, and education from the FBI, consequently leading to a catastrophic ending.

According to our textbook public relations plays a critical role during chaotic situations. It is of great importance to confront the unfavorable incidents to the public. Crisis communication is a four-step process consisting of: risk assessment, crisis communications planning, response, and recovery. Going back to the NIU shooting incident we can see the steps that were followed to cope with the aftermath. Assistant Vice President for Public Affairs said “the term crisis management is something of an oxymoron, implying as it does that events bringing sudden shock, panic, and chaos can submit to project “management.”Of course, it is imperative for us to have crisis plans in place and for those plans to be practiced on a regular basis (Guth and Marsh, pp.390). She was also awarded the Public Relations Society of America’s “Best of the Silver Anvil” (Guth and Marsh,

When someone asked me what I thought a crisis was, the first examples that came to my mind was Hurricane Katrina, September 11, 2001. Once I began to think more of what the definition of a crisis would be, I know that it is the reaction of how someone reacts to a crisis event. Other examples may be suicide, homicide, domestic violence, and different traumas that one experiences. Once we began our discussions in class, I realized that a crisis and how one deals with a crisis, whether it is a natural, manmade or personal, effects each person differently. How that person handles the crisis, may have short term or long term effects that may lead to a mental illness. That is one of the points that I found very interesting, among other information we learned in class, along with the various speakers that we had.

An emergency is a severe, sudden and sometimes risky circumstances requiring urgent action (Salman Sawalha, 2014). Escalation of an emergency situation can lead to disaster; which is an unusual event that can cause lost of life and property (Salman Sawalha, 2014). International Federation of Red Cross and Red Crescent Societies (IFRRCS) define disaster as “unexpected devastating events that disrupts the operations of a population or public which leads to huge losses and overwhelmed the affected community 's ability to respond to the situation with the resources they have at hand”. There are two main types of disaster that can lead to emergency situations; these include natural and man-made disasters.

Today’s technology has enabled communication to various parts of the world a 24-hour service, which means that, in any emergency response circumstance, there will always be a continuous claim for information (Haddow & Haddow, 2013).

Crisis situations are usually sudden, unexpected, life-threatening time-restricted incidents that may overpower a person’s ability to react adaptively. During these critical incidents, the extreme events may contribute to individual crises, traumatic stress, and even Posttraumatic Stress Disorder. Generally, a crisis can be described as an incident that occurs when people are confronted with issues or problems that cannot be solved. The irresolvable incidents contribute to an increase in anxiety, tension, inability to operate for extended periods, and a successive state of emotional unrest. In the past few years, there have been various major events that have impacted the development and growth of crisis

To begin, problems are hard to be recognized by important people in the legal system. Government pay more attention to some problems over others because they have indicators telling them which one is important. Indicators are in form of rate or numbers, problem recognition become significant when there is a big shift within the data. Also, it cost money to pay those people who collect data to for evidences that an issue is an issue. Sometimes, politicians’ will considered a crisis or a disaster as their main problem if it happens. Most of the time, the government will manage the policy-making in incrementalism way. Instead of following the normal agenda, politicians will pass the most burning issues. The best example of a crisis is an event that was all over the news and in the social media like the airplane in the Indian Ocean.

The main objective of the company is not only to attract but also to retain staff who are interested to work in the hotel business for the five-star level of high service, taking into account the wishes of clients, and which offers an innovative, dynamic environment and reflects the culture of the local country. To achieve this, Hyatt strives to be a company listening to well-informed and concerned people. Hyatt provides plenty of opportunities at all levels for their employees, which are accompanied by numerous development

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

The response to any emergency is considered to be very critical and therefore should be as efficient as possible. In the healthcare sector, responses to situations are counted by the seconds. From natural disasters to epidemics, the only chance left to respond to any of this occurrence could only be counted in seconds. That means life is either saved or lost in a matter of seconds. Putting in place certain responses to these unexpected occurrences, such as crises management communication plan, help save lives and arrest crises from aggravating. Failure to have crises management communication plan is considered by many commentators to be a crisis in itself. Accepted medical care is highly dependent on effective communication between healthcare providers and the patients; among healthcare providers and the outside world. The characteristics of crises make it necessary for prior planning and effective communication among stakeholders in the health sector (Klaene and Sanders, 2006; Ronen, 2006).

This report outlines the current crisis situation and provides a range of crisis communication strategies and methodologies that are suggested for use immediately.