Case Study - It Horror Disaster

This project demands significant involvement by IT personnel, Accounting and CIO. Our success is highly dependent on everyone’s efforts. To help achieve a smooth and successful implementation, it will be our responsibility to:

The management of a consulting project calls on a variety of skills. This is an actuality that has been stressed throughout the course lectures, seminars and cases as well as throughout the course literature. The fact that consultants must integrate their skills when conducting a consulting project is as clear-cut as it is evident.

No effective control and goal orientated leadership was visible. Nowhere during the four months did she ask for progress reports from the stakeholders, if she took any interest in the project and ask for progress reports, she would have seen that the project was behind schedule. No milestones were set to make sure that project goals were on track.

In regards to the business itself, the steady decline in profits indicates that there is a problem. Their recent lack of ability to meet product release deadlines and their slow movement into cloud computing technologies is hurting their image as the “top player” in the market. Structurally, there are serious issues with how decisions are made within Celeritas. Boyer’s attitude about being the only one who makes big decisions is really hurting the company. He says that he listens to his SVPs, but in reality, he still does what he thinks is best, even if it doesn’t align with the SVP’s ideas. There needs to be more input and team decision making in order for things to run smoother. By Boyer

Q.1 – Briefly describe the dilemma presented in this case study. Who are the key players and what are some of the antecedents that have led to the present problem? Ans. When the best manager, takes certain actions which go against the core values of the company, it becomes really difficult for the management to make a fair judgement. They are stuck in a dilemma of what would be a better judgement. As a leader, it is very important to be fair and impartial to your team members. And so is the dilemma presented in the case, Bob’s Meltdown, Nicholas G. Carr. The key players in this case are1. Annette Innella 2. Robert Dunn 3. Jay Nguyen Annette Innella is the Vice President, Knowledge Management at Concord Machines. She was recently hired by

The company did not perform as well as they should have been able to. There were multiple areas where problems arose, such as the technical architecture of the IT system, relying only on the 3rd party, Qdata, to monitor their IT infrastructure, keeping out of date manuals, and not maintaining their emergency procedures.

• In this case Deloitte & Touche Consulting Group was tasked to come in and consult with SKS Manufacturing, an auto supplier, in order to fix their inventory problems along with other issues the company was facing. Maria Chen would lead part of the team for her first time on this 12-week engagement, but would in occur some difficulties throughout the first 6 weeks of the project. The Deloitte team has a lot of work to do before the end of the engagement in order stabilize the company and prepare them for a more radical long term project that plans to “reengineer” their business process. Most of the responsibility for the slow start on the project is resting on Chen’s shoulders due to the choices she has made during the first half

The information system’s requirements in the systems planning phase are based on a case summary, potential interview questions, and the systems analyst’s experience in systems planning. One must not only generate requirements based specifically on what users’ state they want or need. Analysts must also generate requirements based on insight into the overall organization and project goals.

“Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are: the direct result of people failing to communicate and processes that leads to confusion and can cause good plans to fail” (Clark, 2015).

Some errors were committed due to lack of judgement, which led to wrong decision making.

*A lack of efficient and effective communication between the city, project management team, and consultants. This manifests itself in basic issues like vendors blocking roadways for other vendors, the city canceling orders for electrical filtering components that were critical path, and too many unilateral decision made because "no one was in charge".

Communication is the conveyance and flow of ideas from one person to another. The exchange of information takes place through letters, words, symbols and nonverbal behaviors. It involves the transmission of ideas from the sender to the receiver. Communication is effective only if the receiver fully understands the transmitted information. Many problems and failures occur in organizations due to poor communication. Objective and goals fail due to misunderstandings in the organization. Effective communication provides a chain of understanding to all participants in the organizational framework. It promotes the flow of information both vertically and horizontally.

The IT folks couldn’t communicate properly with the business about their ideas and strategy that confused the business and made them reject the ideas that were actually worth trying.

As one of the largest global information technology (IT) company in the United States, Hewlett-Packard (HP) produces numerous of hardware and develops many software. Not only concentrated in hardware and software manufacturing and developments, external IT consulting is one of the highlighted services which is provided HP’s Services division. In order to increase competitive advantages, Ron Kempf, the direct of project management competency and certification at HP, brings together the firm’s various stakeholders to conduct a needs assessment to determine what type of training would be needed. 2,500 client-focused project managers and support staff around the world are the candidates in the needs assessment. Based on cost-benefits analysis, ESI International is chosen to conduct the needs assessment with the designation of “project management professional” (Lepak & Gowan, 2010).

Moreover, the whole team didn’t do adequate forecasts which generated errors and costs for the company.