Case Study - Joe's Problem

903 Words Apr 4th, 2016 4 Pages
Case Study: What is Joe’s Problem? Lisa A. Jones

Introduction This case study describes the problems resulting from the promotion of Joe Doss at Ajax. Joe had an outstanding technical mind. He enjoyed doing research and working alone in his lab. Recognized as an outstanding contributor to the company, he received a promotion to head of a new research team. Problems immediately ensued, administrative details went unattended, and team members found it difficult to talk to Joe. He was preoccupied with technical problems.

Organizational Level Problems The organization promoted Joe based on his technical skills, without taking into consideration Joe’s individual personality or evaluating his ability to
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Individual Problems Joe’s previous work represented more of an individualistic culture for him. He possessed superior technical skills but lacked leadership strengths and had no prior experience as a leader. The presence of a team as opposed to his solitary work environment created impaired social facilitation for Joe. His lack of experience and leadership strengths led to substantive, affective, and process conflicts between team members and himself. Joe perceived his supervisors visit with him to discuss team problems as destructive criticism. He responded with anger and showed an unwillingness to cooperate. Joe thrived in his previous research role and his lone work environment. His promotion, added responsibilities, and team conflicts created previously unexperienced stressors for him at work. Joe’s decision style was analytical. He experienced difficulty attending to the administrative details required in his new position. Joe has begun to experience signs of burnout and job dissatisfaction.

Case Study: What is Joe’s Problem? Lisa A. Jones

Organizational Recommendations The organization needs to begin by knowing its workforce, understanding leadership development, and knowing how to create and nurture successful teams. It must begin to evaluate an individual’s leadership capability prior to promoting him or her into…