Case Study : Lowe 's Home Improvement

3405 WordsJan 4, 201714 Pages
The company I have selected for the final project is Lowe’s Home Improvement. I chose this company because it is a well know fortune 500 company. Lowe’s was founded in 1946 and has grown from a small hardware store into the 2nd largest home improvement retailer worldwide, 2nd to only Home Depot. Lowe’s started as a single store in North Wilkesboro, North Carolina in 1921 by Lucius Smith Lowe. The company went public in 1961 and quickly grew in numbers. In the 1980s the company suffered due to market conditions and increasing competition, such as Home Depot. Lowe’s resisted adopting the mega-store format at first but once they changed their perspective the company began to flourish again. It is considered the 8th largest retailer in…show more content…
This could help ensure a quicker process during the install. Next we would focus on the delivery aspect. As it is, Lowe’s is flooded with delivery to where a new install job may not be on the top of the priority list. Having a separate delivery team prepared to focus solely on these types of jobs would help ensure a better system to rely on. Also, create a process that the installers could have access to the product giving them the ability to deliver it if needed. Lastly, we would focus on the current install process. When people want to renovate many have no intention of making in a month or yearlong process. They want to start the project as soon as possible. Currently Lowes will require you to go to the store, pay for a $35 detail, and then wait for the installer to contact you within 48 hours to set up a time to get measurements. After that is finally done the measurements go back to the store so product and labor can be put together in a contract and the presented to the customer. If the customer accepts they will pay and then wait for the installer to call again to set up a time to start the install. Just getting it organized can turn into a two-week process which for many people could be frustrating. Improving on this process will be the focus of this new service that Lowe’s will provide.

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