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Case Study Lvendary Cafe

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Introduction
This report is a Tutor Marked Assignment (TMA01) in Fundamental of Senior Management, submitted as a part of the requirement for the Master of Business Administration (MBA) Degree program at the Arab Open University (Oman Branch).It’s dealing with a case study of one of the biggest quick casual restaurant in China Lvendary café “ that is managed by a new general manager call Louis Chen who worked hard to run Lvendary Chin. “Mia Foster who is recently appointed as chief executive “CEO” was surprised to find that the Chinese subsidiary submitted all management and financial reports to Denver in its own format instead of apply U.S. Generally Accepted Accounting Principles (GAAP) Foster felt strongly that this would not be a sustainable practice as the China operations grew into a larger portion of total revenue. (Bartlett, 2011)
Specifically, we will analyze from our prespective weather Chen is right person to manage China subsidiary and we discuss how can Levendary succeed in restaurant franchising business. Moreover we used Levendary café's channel relationships to …show more content…

All call scenarios are arrange in a way that serving the customer using Omanis culture style in welcoming and thanking as well as providing the service. We are using some word in that call scenario like “Hala bak”, Marhaba bak”, “ Taam” and “ Mashcoor” , we are using this words in Omani society and the customer feel happy when thy here it from Omantel staff, which make the customer more closer and satisfied.
Putting the customer at the center of the strategic process as well as developing a strategy that meets the needs of the customer is the concept of a true marketing orientation. This can be achieved if the organization, its culture and its capabilities are also customer focused (http://www.marketingtips4you.co.uk,

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