Introduction
This report is a Tutor Marked Assignment (TMA01) in Fundamental of Senior Management, submitted as a part of the requirement for the Master of Business Administration (MBA) Degree program at the Arab Open University (Oman Branch).It’s dealing with a case study of one of the biggest quick casual restaurant in China Lvendary café “ that is managed by a new general manager call Louis Chen who worked hard to run Lvendary Chin. “Mia Foster who is recently appointed as chief executive “CEO” was surprised to find that the Chinese subsidiary submitted all management and financial reports to Denver in its own format instead of apply U.S. Generally Accepted Accounting Principles (GAAP) Foster felt strongly that this would not be a sustainable practice as the China operations grew into a larger portion of total revenue. (Bartlett, 2011)
Specifically, we will analyze from our prespective weather Chen is right person to manage China subsidiary and we discuss how can Levendary succeed in restaurant franchising business. Moreover we used Levendary café's channel relationships to
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All call scenarios are arrange in a way that serving the customer using Omanis culture style in welcoming and thanking as well as providing the service. We are using some word in that call scenario like “Hala bak”, Marhaba bak”, “ Taam” and “ Mashcoor” , we are using this words in Omani society and the customer feel happy when thy here it from Omantel staff, which make the customer more closer and satisfied.
Putting the customer at the center of the strategic process as well as developing a strategy that meets the needs of the customer is the concept of a true marketing orientation. This can be achieved if the organization, its culture and its capabilities are also customer focused (http://www.marketingtips4you.co.uk,
All market evidence should be linked to the customer, as opposed to competitors or the own product. A customer oriented management can keep a growing company
4.1.3 How can an E-Business strategy help The Broadway Café attract customers and increase sales?
Marketing is a competitive field that companies outdo each other to make a profit. Café Campesino is a retail-based company that assists farmers to sell their products in a fair and profitable trade. The American coffee industry is that which is on growth with more than 64% of American drinks an average of a cup of coffee a day. The coffee industry just like other agricultural products is affected by a host of factors from climatic variations to fluctuation of prices. This paper seeks to look at Café Campesino's marketing plan in the coffee industry. The paper appreciates the effect
This strategy is vital and attracts customers that have been loyal and meet the company vision of customer first. This strategy boosts sales in their industry.
There are a number of ways a business can gain a competitive edge: excellent service, top of the range products, professional sales techniques and efficient and effective marketing strategies can contribute to the business and make us a market leader. Listening to our customers and acting on feedback can not only keep our loyal customers but encourage new customers. Having a recipe that incorporates all the above is a simple but effective method.
A marketing strategy is the combination of the target market, or the customers the marketing is intended to reach, and the marketing mix. Product, price, place, and promotion are components of the marketing mix, or the four p’s, which create a value for the customer (Perreault, Cannon, & McCarthy, 2009). For this reason, the customer, who is not part of the marketing mix, is the center of the target, surrounded by the elements of the marketing mix. The ultimate goal of a marketing strategy is to create value for the customer, which allows the organization to increase customer satisfaction and results in repeat customers and additional equity for the organization (Armstrong &
Firstly, Chic Fil A operates mostly on weekends and is closed on Sundays. The majority of people usually go for picnics on weekends, especially on Sundays. Many people like to go out to eat after church on Sundays. Chick Fil A is missing out on this opportunity for making more revenues and money of its returns (Nelson, 2015). Secondly, the company lacks product differentiation. The menu consists pretty much all just chicken dishes and sandwiches. Thirdly, embracing of Christian-based values as the key business principles caused resentment and product boycotts from gays and lesbians (Sieczkowski, 2014). The majority of people in this group felt the company interfered with their rights. Such aspect is likely
This essay will start to explore and define the meaning of customer orientation in depth. The marketing concept and the marketing mix will help discover after what it means to be a customer focused firm. This will occur through the scrutiny of the term in respect to product, price, place and promotion.
“Marketing strategies can have a broad impact on the business in terms of instilling a marketing orientation among all those in the firm: the way of thinking or philosophy of the whole organization. However, marketing strategies can alternatively be seen as dealing only with the development of competitive advantages directly associated with the marketing function such as customer loyalty and distribution channel control. In the latter case, the domain is sometimes even further restricted by sole attention to the various element of the marketing mix rather than the more general issues of customer and channel relationships. There are two key
1. Statement of Problem: What are the problems being faced and the most important 3-4 decisions the company needs to make regarding the situation of the company in China.
Threat: Louis Chen, the VP in charge of Chinese business, is ruining the brand of Levendary Café. Customers come from all over the world. When they visit the store in China, they can tell that there is something wrong with the decoration and menu in the Chinese store. It will destroy the company’s reputation if they notice that the menu is totally different from what it is in the United States. There are Pizza Hut, Starbucks and other competitive American brands, which are growing steadily and widely. They will split the market share from Levendary Café.
For an organization to beat the competition, they need to understand what the consumer wants. Marketing concepts are based upon consideration on what the organization’s customers need and nourishing these needs better than the
Levendary Café has grown from a small restaurant that offers soup, salad, and sandwiches in Denver to a multibillion quick casual chain that operates 3500 stores around the U.S. The founder of the Levendary Café, Howard Leventhal managed to establish a strong market position for the Levendary Café in the U.S and succeeded in creating a $10 billion
In today’s modern era, the world is moving faster than ever, every organization is running a race of gaining maximum market share, and so as the customers, for their organization’s long-term growth but only those companies who transform themselves according to the need and requirement of the customers are able to achieve success and profit they desire and that’s what exactly said by Theodore Levitt (Head of the Marketing area at the Harvard Business School) in his article “The Marketing Imagination”.
The first step of strategic marketing process understands the customer. Customer is the god of any business. So we must understand the customer about their need by getting feedback from them and by the market research about their demand.