Case Study: NY Psychotherapy Mental Counseling

Housing Update: client NY NY I, II was approved. Client is waiting for DHS manifest to tour apartment. Another alternative housing is MRT once client SSI is approved. Client also mentioned she signed up with Brightpoint Health Home Health Services since 5/9/2015, Client report she will like to sign up with CAMBA/Home Health and she provided BrightPoint Home Health approval letter for CM to submit to CAMBA/Home Health Coordinator. Client is waiting for her coordinator at Brightpoint to return from vacation to close her case, so that she can sign up with CAMBA/Home Health

On 9/15/2016, CM met with the client for Bi-Weekly ILP Review. Client was dressed appropriately for the weather. She was well groomed. As usual client in the meeting was loquacious, and loud. Client continues to be hostile towards this worker. Client continues to repeat to this worker as quote: "I am not mad with you, and this has nothing to do with you. It's all about DHS and your supervisor." Client was hostile due to an Authorization of Release Form client signed for staff to contact her therapist Dr. Iris Yankelevich for a copy of the client psychosocial and psychiatrist evaluations. Client continues to report that she didn’t signed the Authorization of Release Form because the form stated that the form is for HRA 2010e and she doesn’t know how many time she need to repeat herself that she doesn’t meet the ‘CRITERAI FOR SRO”. CM tries to explain to the client that staff is requesting a copy of her psychosocial and psychiatrist evaluation, but then client continue to talk over CM and threat to contact the Coalition and DHS. Client continues to set in her way and refuses to work with staff to meet her unmet needs. CM observed that the client walk with a book bags and a small shopping cart. Client reported she walk with all her documents and letters from Adult Protective Services & Social Security Administration stating that she is capable of living independently.

HOUSING UPDATE: Client LINC IV voucher will expire on 3/23/2016. Client contribution is $226.80. she is also NY I & II and housing package circulating. Client is ready to be housed and she is actively searching for housing. However, this week client didn’t submit apartment search log. CM provided client with Brokers’ name and telephone numbers. CM advises client to accept first suitable housing offers. CM also advises the client to submit weekly apartment search log.

Client is non complaint with the shelter rule and regulation. She has numerous Infractions from Security stating that the client does not vacate the dorm at 9am. CM reiterates the shelter rule and regulation. Client must comply with curfew and maintained a clean area in her bed area clean. Client must adhere to 10PM Curfew.

I-CM informed the client that he had contacted and left a message with LA Family Housing the week prior, but no one answered due to the Thanksgiving holiday. CM contacted LA Family Housing again with the client present, but on one answered and a voice message was left. CM continued to assess client’s mental health and medication compliance. CM inquired what outside activities the client has been engaging in. CM inquired about client’s plans for Thanksgiving.

On 1/5/2016, CM met with the client to complete Bi-Weekly ILP Review and housing plan. In the meeting client was cooperative and friendly. She was dressed appropriately for the weather.

Client is undocumented and her housing package is incomplete. Missing the following: Green Card and income.

Client is 2010e candidate and she is waiting for DHS housing tour. She also mentioned she applied for housing with Spring Creek Garden.

On 7/15/2015, CM conducted a search via Security to locate client. Client was found sitting in the patio. Security asked the client to go upstairs to the 3rd floor to see social services. CM met with the client and completed Bi-Weekly ILP Review. In the meeting the client was well groomed and dressed appropriately for the weather. She appears to be calm, cooperative and friendly. CM inquires how client is doing since the last Bi-Weekly IlP. Client replies she is doing well and she is still waiting for DHS Manifest if she was approved or disapproved for the apartment” CM reiterates to the client as per P4P meeting on 7/9/2015, client was informed to be “open minded” and also there is a possibility she may not be accepted for the housing.

SC completed monitoring telephone call with Pa on 1/20/2016. SC called Pa. Pa reported that ding “good”. Pa reported no new health problems, no medications, no falls, and no hospitalizations. Pa reported no outstanding doctor’s visits. Pa reported that’s he saw her PCP on 1/19/2016. SC reviewed Pa's ISP. Pa confirms that she is receiving services in the following type, scope, amount, frequency and duration of services specified in the ISP agency model aide via Total Home Health Care from 10-2PM, Monday through Sunday. Pa's aide provides assists her with the completion of ADLs, IALDs and supervision as needed. Pa has PERS system which gives her access to emergency medical service. Pa also, receives HMD from PCA weekly. She reported being satisfied

PA/Entitlements/ Benefits: Client has an active PA case. Client had a SSI appointment on 6/2/2015. Pending response

Client entered the shelter system on 5/8/2007, client states she is childless and homeless due to domestic violence with her ex-partner who was deported. Client continues to reports she was residing at Jamaica Women’s Shelter; and she lost her bed due to medical hospitalization at Jacobi Hospital. Client continues to report upon return she was told there was no available bed and she was transferred to this shelter.

HOUSING UPDATE: CM was unable to complete client GP DHS Housing package because the system was unable to load the word interpretation.

Client is currently receiving SSI in the amount $783.00 and she needs to submit an update Award letter. Client reported she was under Well Care medical insurance and she was informed by her PCP receptionist that due to the client having SSI she is no longer under this coverage and the new SSI coverage will begin in February 2017.

On 7/18/2015, client came to the social service office complaining that she being harasses by residents in the Kitchen. Client mentioned while she was having lunch. One resident tap her on her back with the cane. She continues to mention residents W. Wright got involved and told client that she have “Her son is her custody”. Client was upset. CM went to the Kitchen to investigate the allegation. CM was informed by residents W. Wright that the client had her cane in the way and she was asked to move the cane. Ms. Wright continues to relate that the client got angry and start calling people “ payasa and estupida”. {translate in English “Stupid and Clown”} Ms. Wright also mentioned the client walk around covering her nose and mouth