Case Study: Nordstrom's Customer Service

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Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

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Hope you're having a good weekend. I attached my resume in both formats. I went through them line by line and made sure they were ready to go. I really appreciate you taking time to help me with my resume. I've worked for Nordstrom for so long that I didn't need to work on a resume. I've enjoyed working for them for so long because of the work environment that's equal parts professionalism and fun. Now I want a new challenge and know that I want to move on to a company outside of retail.

As for “personnel”, customer service at Nordstrom is priority one. They firmly believe that word of mouth advertising is the best kind of advertising. Their committed personnel go above and beyond what is expected of employees to make the shopping experience a great one at Nordstrom. The example in the case study of the lady that only needed one shoe is a great example of how Nordstrom goes above and beyond to meet its customers’ needs.

On October 3, 2015 I went to Nordstrom in Boca Raton and surveyed 10 of their employees throughout the course of one day. Initially I contacted Nordstrom in Boca Raton and spoke to the manger to see if the she would let me give the employees a survey to fill out about how they feel about working at Nordstrom. The manager told me to come in on a Sunday, when the employees had more time on their hands and were not helping out or busy at the moment. The manager said to bring the surveys and she would first have to proof read and see if it is okay to hand out to her employees. I created the surveys and told the manager I will give them 10 minutes each to answer 10 questions. Employees were asked to take this survey seriously and put their honest

WalMart's (NYSE:WMT) expertise in discount retailing is globally recognized, as is their supply chain and extensive logistics capabilities. What differentiates WalMart from the many other discount retailers is their extensive reliance on buyer personas or representations of their customers. All aspects of the WalMart value chain are predicated on serving their customers as cost-effectively and efficiently as possible. WalMart has also created an extensive information systems network that includes satellite uploads of data on a daily basis from their thousands of retail locations to their Bentonville, Arkansas headquarters (WalMart Investor Relations, 2013). The intent of this analysis is to evaluate the mission, vision and strategy of WalMart from the perspective of improving its customer service while also taking into account its financial position. To accomplish this, objectives are provided, combined with performance measures and expected levels of performance as well. All of these factors taken together provide senior management at WalMart with insights into how they can profitably improve customer service.

it is also possible to create a new approach towards online shopping such as "click and collect".

Time value of money. With the initial $700 million expansion investment, and growth projected at 3% year-over-year for the next five years, the best-case scenario would be most beneficial for Nordstrom to pursue. Whereas, the best-case scenario’s cash flows are 20% higher than the average-case scenario, and the worst-case scenario’s cash flows are 20% less. The conclusion that the best-case scenario is the most lucrative investment opportunity for Nordstrom is based on the factors of Net Present Value (NPV), Internal Rate of Return (IRR), and pack back values, with a discount rate of 10%, and a payback goal of five years. Together, NPV, IRR, and payback values, shed light on factors based on predictability, and are outlined in Table 2. However,

Luke Scott once stated, ¨Crime is actually less in places where people own guns. Washington, D.C., is a case in point. It has the strictest gun laws, but who has the highest crime rate in the country? Washington, D.C.¨ Many people in the United States of America own firearms and use them in a proper, safe manner. Yet, gun control advocates pursue in trying to ban and put limits on the purchase and ownership of guns because of rare mass shootings that the media portrays to the general public. The media never shows the public the good that firearms do, the way firearms saves lives and keeps people safe. Gun control advocates believe that minimizing the availability of purchasing guns will decrease gun violence. This is ignorant and not a

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