Case Study Of 9-1 Emergency Line

Third, officers resolved most events through hospitalization. Subjects rarely were arrested.”(Skeem,J., Bibeau,L.,2008 pg.203) Even though many of the outcomes are strengths, there were some weakness pointed out in this program. One was the events police officers were responding too, such as was the level of crisis as high and or dangerous as they were assumed to be. Two the reporting was done by the officers themselves, the possibility of bias may have occurred.

Many department, including BCoFD, are looking for different solutions to help fix this tissue. The goal of this research project is to conduct a needs assessment and provide recommendations to the Baltimore County Fire Department for an outline of a curriculum for a CP course based off the findings of the needs assessment. Extant data was collected by using inclusion and exclusion criteria requirements in the data collection tools from both ImageTrend and National Fire Incident Reporting System (NFRIS) for non-emergency calls. In 2014, BCoFD initiated a specific policy for non-emergency responses that was collected through EMED reports in ImageTrend. During that year, the number of Non-Emergency Responses came to 8,590. In 2016, non-emergency responses came to a total of 12,102, almost 3,500 calls more from 2014. As of March 30th, 2017, the total non-emergency call responses were at 3,615 and continuing to grow. Not only non-emergency calls are climbing, but the total call volume for BCoFD is increasing more and more each year. Since 2013, there has been an average of 5,705 increase calls each

You should describe how emergency incidents are graded by a selected public service call centre.

An emergency operations plan for the community in which we live is a document of great importance to each of us whether we know it or not. This paper examines the emergency action plan for Knoxville, Tennessee. In the course of the examination, it will compare and analyze the plan for Knoxville with the standards set forth in the textbook for this course along with other recognized sources in the field of emergency management.

Also, they found other strategies to help bring down crime such as community policing, where the they would attempt to work more closely as allies with communities instead of just responding to emergency calls (Levitt par 11). After hearing about this new strategic approach, many other cities would begin practicing community policing as it was widely adopted in larger cities. This new and updated strategy would help the police catch more criminals because most of the time emergency calls don’t involve criminal activity; instead, they are usually focus on individuals who need

The purpose of this report is to understand the effective recruitment selection process from Johnson Company in recruiting the suitable candidate of Administrative Assistance in their organizations. Recruitment selection process is a procedure of engaging individual suitable qualifications with abilities to apply for a position in an organizations.

When I lived in Los Angeles during high school, me and my neighbor Brandon would frequently take the Metro train to get to school. While we waited on the platform for the train to come, we would occasionally hear the automated intercom announcement say, “In case of an emergency, do not hesitate to locate the nearest emergency phones or Metro sheriff.” This recurring message was often ignored by not only us. Who seemed to also disregard the monotone voice were other passengers who either were occupied with other things or had earphones in and simply did not hear it. The problem with this is, if an emergency or disaster happened at that moment, how many of us would know the right way to react? If there was a fire, we wouldn’t know how to properly engage in saving ourselves. Unfortunately, the only warning us everyday citizens were given was to call officials. There were no specific instructions on what we could do in case an emergency arises at the train station. In Amanda Ripley’s The Unthinkable, she covers disasters when they happen and how humans that are involved respond to them. Ripley argues that when someone is involved in a disaster, they experience human responses such as being in denial or delaying proper reactions. Because we can not control the brain and our irrational thoughts tend to obscure us, we should raise more awareness of likely disasters and train regular citizens accordingly.

Budget cuts have become prevalent in today’s society. More so in recent years inside of emergency services where until recently have been immune. Governments have withheld from cutting because the 9/11 terrorist attacks placed these services on a pedestal. This has caused a huge rise in cuts to many services. It also hits harder in cities that are already inside of a budget crisis. Budget cuts should be prevented and avoided in emergency services.

No matter what the crisis is that will call for the response of individuals within the Public safety’s organization, someone will always find some m form of problem with how they responded to that crisis. One crisis that still bring up questions or debates as how the communication and the response affected our nation on 9/11. One would think that we could move away from that awful day, but it is still being judged, because of the loss of lives, the response time, property damage, and how the community was affected as well as the communities’ adjustment to life after that day. We can remove one of those question, because the communities will never be that same and they continuously fear another attack of their city. Life will never be the same after that day, and it “revealed that we lacked interoperable communication which severely hindered our response time and there was little cross discipline coordination, no framework in place to foster or create the ad hoc organization needed to respond to such a massive crisis” (Renaud, 2012, p. 2).

Call taking is the beginning step in the world of law enforcement. In a dispatch center, calls can be received through different avenues. 911 is the most common, although, a majority dispatch centers’ calls are received via non-emergency telephone lines. To protect the citizens of the community, proficient call taking is essential. Every call is different, and in result, every dispatcher has to learn how to approach the given situation, and the questions to ask for the proper response to be utilized.

Emergency management faces many challenges in today’s modern society. In the years prior to 9/11 emergency management was primarily focused on natural disasters. That has since changed; we now face a diverse variety of risks and hazards on a constant basis. As we continue to grow in population current and newer have compounded into more problems that emergency planner must face and find solutions for.

I worked at a preschool when I was 18 and I saw first hand the involvement from parents, volunteers, and the community. One example I have seen first hand the school had a sign-up sheet for parents to help out in the classrooms, whether it be a holiday party or another special event. We also had the police department and fire department come by and talk about safety, during our safety week. The police officers would talk about how to dial 911 and what they will need to know information wise for the person on the phone, for example their first and last name, what is wrong, who is hurt or who the call is for, the persons first and last name, as well as their address. They practiced situations that could happen and practiced the phone calls. The

With the ever changing world of technology, communication among emergency responders is continually evolving. New proposed improvements to the next generation 9-1-1 (NG911) being implemented by the National Emergency Number Association (NENA), will bring dispatches and the emergency responders to a whole new playing field. The usage of video, text messaging and data/imaging transferring will afford more efficiency and safety of our police, fire and EMS personnel responding to emergencies( NENA.org).

The case study shows that the company has a very poor recruitment process. The customer service supervisor was not experienced in the interviewing, and hiring. Had the recruitment been well monitored the customer service supervisor would have been required to follow the guidelines to the latter. Following the guidelines specified for the position the supervisor would have conducted much better interviews and selections.

Each candidate has great experience at Menton bank. They all flourish in different ways in there positions they have. Karen Mitchell problems is “she simply refuses to sell.” With the new direction Menton is going, this is a big problem for Costanzo and Reeves to appoint her the new position as head of CSR. “I did try this selling thing but it just seemed to annoy people. Some said they were in a hurry and couldn’t talk now; others looked at me as if I were slightly crazy to bring up the subject of a different bank service than the one they were currently transacting. And then, when you got the odd person who seemed interested, you could hear the other customers in the line grumbling about the slow service” Mitchell said. (Lovelock, Wirtz, pg. 524)