Case Study Of Al Futtaim

1508 Words7 Pages
Introduction Al Futtaim is a group of companies consisting of the below business structures: 1. Automotive – In the UAE, Al Futtaim represents several brands across the complete automotive chain including car rentals and service centers. • Toyota • Lexus • Honda • Jeep • Dodge • Volvo • Chrysler Car Rentals comprises of: • Hertz • Automall • Fastfit Service Centers • Al Futtaim Auto Centers • Al Futtaim Interiors 2. Financial Services – Al Futtaim is a trusted developer of innovative consumer financing solutions. Examples, • Al Futtaim Finance • Orient Insurance 3. Real Estate – Al Futtaim is regarded as a leading developer and operator of real estate in the MENA region • Dubai Festival City – Residential  Al Badia Residences  Hillside Village  Marsa Plaza • Deira International School • Dubai Festival City Mall • Al Areesh Club • Al Badia Golf Club 4. Retail – Al Futtaim’s retail network is a…show more content…
Integration of existing online accounts and software. These days’ customers want to interact with businesses through channels other than voice. Mobile devices, Internet self-service, Web chat, email, SMS, and even social media are now part of the customer experience. This has led to the development of the multichannel contact center; a single point where all channels connect to the right agent at the right time. This approach to the customer base is new and can be a real differentiator in today's markets. 2. It's reliable and cost-effective. There are several benefits to using call center software to generate reports or send job card references, even to book appointments and enhance customer feedback. Call center software can be easily updated, more reliable than hardware as it won't wear out, and has a fixed cost. Call center software can also lower your operating costs by identifying key leakage points in your sales and marketing operation. It can also identify areas of opportunity to increase

More about Case Study Of Al Futtaim

Get Access