Case Study Of Bayada Home Care

Satisfactory Essays
We received your grievance request regarding Bayada Home Health Care advising you they are only allowed to treat home bound patients and a Nurse refusing to leave your wound care supplies at your apartment leasing office. This request was received by Blue Cross® Blue Shield® of Arizona Advantage (HMO) on May 24, 2017.

We have investigated your concerns regarding this issue. Based on our investigation, our office contacted Bayada Home Health Care and spoke with Lisa a nurse director. Lisa advised us their nurse contacted you by phone on May 22, 2017, and set up an appointment for home care services on May 23, 2017, at 1:00pm. Lisa stated the nurse showed to your home at 1:00pm as scheduled and there was no answer at the door, Kathy proceeded
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