Case Study Of Cenlub Industry

Currently consumers freely turn away from any well accepted company if it does not fulfill their necessities. Through the consumer associations, companies get the response regarding their services and products from the consumers. From this response, companies get the difficulties or the concerns of the consumers as regards to their product such as quality concerns, difficulty to usage, and etc.

Consumers are guaranteed to receive products and services that do not provide any harm to them. For products, the quality of products has to be acceptable, fit for the purposes, match with the sample, description and demonstration. More importantly, the products and services have to be matched and fit as what the staff said.

At least 1 hour per week self- directed learning. Totalling at least 25 hours by 6-month review.

Based on the data given by BAD, 200 recent customers’ data were examined and these were the key findings:

3. 10:30am – 10:50am: Research on features of excellent customer service:Effective announcing in consumer service depends upon a thorough tolerant of the wants and attitudes of consumers, thus, what is significant figure to them and their apprehensions in terms of assistances, manufacture quality or announcing and take the way of through. Many organizations carrying on surveys to conclude what users believe strongly and how well they are achievement at meeting those presumption.

The traditional and low-end product may at risk of losing large amount of market share. For the reason that traditional

The article mentioned that company could not achieve because it did not satisfy its customers. To start with, having good quality of services and products

Every segment has different expectations most important things are design or style and technical specification. All products are sensitive because of life cycle and therefore needs to be modified through the years.

Customers expect safe and strong products, sold to an affordable and suitable selling price, otherwise they will refuse to buy it. The aim of big companies is to fulfil and exceed customers’ expectations and offer them quality products.

| Threat of entry (Low) 1.Brand acceptance 2.Huge customer satisfaction (21) 3.Unique business model (1) 4. Quality is the main barrier to entrants.

Within every company there is a customer, regardless of what your line of business is it is being done for the consumer albeit an external consumer or the internal consumer. The customer’s needs and expectations should be the driving force behind the decisions we make and the problems we solve…the customer, not our own personal or monetary gain. As quality improves we have to make sure that we are improving what matters to our customers not want we want to improve upon for own sake.

with the service seems to be insufficient for customers to remain loyal. Creating customer loyalty is

Juran’s definition of quality focuses 100% of the customer’s satisfaction of the product. He stresses a balance between product features and products free from deficiencies and believes a quality product is free from deficiencies (Suarez, 1992, p.4). In order to achieve this

Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.

Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.