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Case Study Of Emotional Intelligence

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Emotional intelligence:
Learning objectives:
1. Introduction
2. What is emotional intelligence
3. Models of emotional intelligence
4. Ability Model
5. Trait Model
6. Mixed Model
• Self-awareness
• Self-management
• Social awareness
• Relationship management
7. Emotional intelligence and performance
8. Cost of emotional illiteracy
9. Difference between EQ and IQ
10. Case studies
Background of emotional intelligence:
Emotional intelligence was described formally by (Salovey & Mayer). They defined it as ‘the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions’. They also provided an initial empirical demonstration of how an aspect of emotional …show more content…

Emotional intelligence refers to capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationship. (Goleman, 1995)
Emotional intelligence is the ability to monitor one’s own and others feelings and emotions to discriminate among them and to use this information to guide one’s thinking and action. (Salovey & Mayer, 1990)
The pathway of emotional intelligence:
The pathway of emotional intelligence is best described through a biological perspective.
The pathway goes like this:
The five senses (sight, hear, taste, touch, and smell) send electric signals that must travel through the body to the brain. These motions pass through cells in the body until reaching the base of the spine, the entry point to the brain. They then move through the limbic system – where emotions – occur and ultimately reach the frontal lobe the home of reason and rationality Emotional intelligence, then, is awareness of the journey and ability to direct it ensuring that feelings do not control reactions before the brain has the chance to fully process the information (Bradberry & Graves, 2014)

Examples of emotional

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