Case Study Of Erste Bank

The threats and opportunities in the e-banking line are increased due to the introduction of internet. The threat of e-banks and the point of equality concept are very highly used by the current competitors. There are rivals such as CIMB clicks, Hong Leong online banking and many more which cause Maybank2u.com unable to monopolize the market. As a consequence, the customers can exchange brands easily. Moreover, the customer of Maybank are likely to concern with the safety matter of online banking. They prefers to do transaction in the classic ways more than online banking due to their lacking of confidence toward security and safety matter of online banking. They are scared of hacker that might intercept their information. But other than that, the bank may significantly affected by the present macroeconomic situation across the global and adjustment in economic policies in South East Asian countries. This happened because Maybank’s goal is to widen Islamic business in markets such as Singapore and Indonesia as part of their target on the ASEAN

I would like to acknowledge and give thanks to the people who have helped me in the preparation

I take this opportunity to express my sincere thanks and deep gratitude to all those people who extended their whole hearted co-operation and have helped me in completing this project successfully.

I am thankful to everyone who supported me for the completion of my project on time.

The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking

I would also like to thank Mr.Barzin Moridian for continuously mentoring me on this project and giving valuable insights about the project and helping me through the difficult situations during the Project. I express my sincere thanks to him to giving me sufficient amount to time to learn the

I would like to heart fully thank my fiancée Jenita for guiding me and being with me in my difficult times. A special thanks to my friends Zack and Jay for their unconditional support in my time of need. I would also like to thank my classmates for helping me through this project.

ABSTRACT ……………………………………………………………………….. iii OZ ………………………………………………………………………………….. iv ACKNOWLEDGEMENTS ………………………………………………………....vi LIST OF TABLE ………………………………………………………………..…...x LIST OF FIGURES ………………………………………...…………………..…...xi 1 AN INTRODUCTION TO INTERNET BANKING…………………………..….1 1.1 Background of the Study ………………………………………………..…...1 1.2 Definition of internet banking …………………………………………...…...2 1.3 The Aim of the Study ……………………………………………………..…5 1.4 The Scope of the Study …………………………………………………..…..5 2 LITERATURE REVIEW ………………………….…………………………..…..7 3 INTERNET

I acknowledge the support and guidance given by my supervisor Dr. Masood Ur Rehman throughout my whole final year project and am really grateful to him for his thorough help in making my project success possible in reality. There was no possibility to complete the project without your guidance and supervision. I will be thankful to you always for this support, guidance and knowledge that I gained from you throughout the project.

I would also like to thank my institution and faculty members without whom this project would have been a distant reality.

In the days of virtualisation where working mothers and travelling sales-team prefer to use flexi-time and remote jobs profile; Internet is being adopted as a parallel medium of communication, transaction, and social networking. Internet banking is fast gaining momentum across the globe for its convenience and ease of conducting transactions at a speed and service levels never dreamt of, a decade ago.

Banks have traditionally been in the forefront of harnessing technology to improve their products, services and efficiency. They have, over a long time, been

I will like thank my assigned facultie Mr. Sachin Rajput for his valuable guidance and support. I would like to express our sincere gratitude to my industrial guide Mr. S.R Mahto .. He has been very kind and helpful to me. I would like to express my sincere gratitude to my Guides for their help during the course of the project right from selection of the project, their constant encouragement, expert academic and practical guidance. I would also like to thank my parents without them nothing would have been possible.

Throughout this report we have tried to explain the overall internet banking system of IBBL. Firstly we have demonstrated the company profile of IBBL, their mission and vision statement. Then we have explained the services it provides to its customers via internet. We have demonstrated the ways to avail these services. Besides we have pointed out the important e-banking products of IBBL. We have explained the technical detail of internet banking of IBBL. We have tried to point out the current status of IBBL’s internet banking. We have also mentioned the future plan of IBBL that it has undertaken. We have tried our best to bring out all the important

Finally, I would like to thank every committee member for guiding me in the project.