Case Study Of Pick N Pay

Due to high competition in the industry and high bargaining power for buyers, Loblaw offers loyalty programs including President’s Choice Financial and PC MasterCard, to encourage repeat business. By providing added-value services, consumers can benefit from unique experiences and Loblaw can further differentiate its brand from its competitors.

The employees are very committed to their employer due to earning high wages, benefits, and internal promotions. A happy employee in turn, makes a happy customer. Employees interact with the customers, as the company foster’s an environment of collaboration (DiSalvo, 2015). Employees are not just checking you out, or bagging your groceries; they are engaged in their work, and want the customer to be as excited about the products as them. Customers like to form relationships with the businesses they visit, for example banks, restaurants and retail stores. At Trader Joe’s, the employee turnover for full-time employees is less than 10%, therefore customers get to know the employees and build relationships which makes shopping enjoyable and you don’t feel like just another shopper (Ton, 2012). Trader Joe’s certainly has a competitive advantage in customer service and as long as they continue to invest in their employees, they will have a sustainable advantage over their competitors.

<li> We are friendly and caring toward our people and our customers, and we treat everyone with respect.

We pride ourselves in helping our clients and employees go from where they are to where they want to be each day. Our core values reflect who we are:

Opportunities - global market, global economy & steel market is growing, financial strength to acquire companies after an industry downturn after bankruptcy

Flanagan’s can gain customer loyalty and support by out-competing businesses that offer similar products and services. We do this through market research which will look at our competitors and look at offering something that our competitors don 't. We may be more expensive with some products, but our customer service approach and our brand ensures the customers buy from us. All the staff is regularly trained to ensure that we deliver our promise. This ensures that our staff is given their utmost and even going the extra mile to help them.

The store is owned and staffed by local residents and although part of Australia’s largest independent supermarket group supporting $2 billion in annual sales still retains a friendly, community-focused relationship with its customers.

Their mission is to continually strive for the best in everything; the best in service, the best in food quality, the best in human resources and the

- Retailing industry change, Large chains were expanding their market penetration by offering a more diverse array of product.

The superimposing factor that gives South Africa such an advantage over other prospective African business environments is that it possesses of a very powerful and sophisticated vantage-point geographically. South Africa is strategically located for manufacturing and exportation into several regions globally and can be an unmitigated platform for MNC’s who may be interested in a venture within this region. The important advantages include regional competitiveness, combined with reduced operational costs and a significantly prominent market access (Safrica.info, 2011).

There are many ways to dissect an organization's performance as well as their opportunities. Since one organization can operate in a vacuum, they are subject to many external factors. Many organizations constantly monitor the competitive landscape however these are not the only external factors that should be considered. For example, if an organization gains market share against another organization, this might not be as important as an impending recession that is about to emerge or a new set of regulations that will affect the entire industry. There is much more to examine an organization that looking at the competitive landscape.

* Customer loyalty program. The company secured a high level of customer loyalty due to its membership program and its general approach to customizing services to the needs of every customers.

"Everything we do is inspired by our enduring mission: * To Refresh the World... in body, mind, and spirit. * To Inspire Moments of Optimism... through our brands and our actions. * To Create Value and Make a Difference... everywhere we engage."

According to this case, and concerning about the strategy that Best Buy has created, retailers can similarly create a retailer-led product strategy to leverage their customer knowledge for product differentiation and to understand what the needs of the customers are; they must discover what satisfies the customer and what not. In addition, the retailer can seek for news partnerships, new stores, new countries and new categories and services in order to increase their net sales and their share market. It’s very important invest in marketing study aiming to discover what the other companies are doing. Besides, with the time, the smaller retailer can increase significantly even more than the

followed in the 1970s with the opening of sales and manufacturing companies in South Africa and