Case Study Of RHEAL

Their main scheme is to attract more and more people rewarding customers that promote successful their products via their Facebook pages.

Social media has become an influential ground for consumers to share their opinions about a company’s brand and products. In addition, it helps in having a strong brand that produces positive relations and distinguish the brand from competitors, is a critical component for effective marketing. According to Dahlén and Lange (2009) “the quality of the product is not the evident factor when it comes to purchasing a product, the deciding factor depends on how the brand is perceived” (Para. 1). This demonstrates the importance of incorporating social media as a tool to promote brands, allow for interactions, and customer satisfaction by engaging with customers more frequently for feedbacks or reviews. Thus create an opportunity for the company to show its devotion to their customers, and initiate good reputation, which can increase sales. In other words, social media has the ability to upsurge the awareness for businesses as well as the brand.

The usage of social networking sites in today’s society has reached new levels due to the recent advancements in technology that are available to worldwide users. Because of the improvements in technology, it is common for many businesses to make adjustments to its policies and procedures to meet the needs of their customers. This strategic planning allows the companies to reach new audiences, a strategy which further enhances the company’s relationship with its customers.

This exercise demonstrates the importance of social media and how it can have an impact of customer relationships. There were well aware of the commitment to customer satisfaction. In fact, they came in last in this category when compared to other airlines. That quickly turned around after an incident in February of 2007. The company then started to use social media platforms such as Twitter, YouTube, and Facebook to better communicate with their customers. As a result, they have rebuilt and improved their relationship with their customers. They seem to be more concerned about brand building than sales.

In nowadays of web-based social networking, those numbers are certain to increment no less than ten times and as they do, the question emerges; how might you get more customers functioning for you, less against? An awesome place to begin is to focus on comprehension consumer loyalty and to do that, you should make a striking client encounter, one they can't hold up to delineate for others.

Social media has become an essential channel for corporations to build a two-way relationship with their customers. However, having a social media account cannot solve everything. To make the best use of social media in keeping a positive relationship with their customers, corporations ought to seek and maintain influence among their followers in social media, and participate in communications with them.

While savvy marketing and a targeted sales pitch may lure customers, it is how a company relates and responds to customers’ needs and concerns that determine successful customer retention. In the current social media age, consumers have a multitude of platforms, to include Facebook, Twitter, or Yelp, through which they voice their satisfaction and/or dissatisfaction with a particular company’s policies, practices, or products. Such feedback is not only instantaneous, but far-reaching as the social media explosion allows for mass promulgation of unfiltered comments, concerns, and reviews. Thus, the need for exemplary customer service practices is more pronounced today than ever before. Sound customer service can include many different services and activities, and can vary from company to company, depending on the sector and size of the organization. The onus is upon managers to formulate effective policies and attainable goals through which customer service is enhanced for their respective company, thereby improving supplier-customer interaction. (Tucker, 1994, pp.32-40)

Social media is not new. Facebook has been around since 2004, YouTube since 2005, and Twitter in 2006. What is new is how social media sites like Facebook, YouTube and Twitter are affecting the way businesses market their products and services. Never before in our history have consumers been able to communicate so effortlessly with each other and with the businesses they frequent. Never before have businesses been able to interact and react to customer feedback so quickly and efficiently. However, just because businesses have the ability to use social media for their marketing and advertising efforts, does not necessarily mean they should. This paper intends to

All of those company did well between their own strength and their own royalty customer. Therefore, new media is a ways for the Sushi Zanmai to attract customer to compete with the other Kaiten sushi restaurant. According to the Corinne (2013), The Chief Marketing Officers (CMOs) has mention that a business who do not know the potential of the social media will be left behind due to lack of customer interaction and customer retention in their business. Consumer and the company’s sales prospects have a various kind of interactive across the multiple touch point in this interactive economy. In this era, customer are always the most important, they expect the organization provide them the thing they want. So that social media have become the platforms for customer engagement. Customers are truly engaged when they feel known and this is what the best use of social media can achieve. Sushi Zanmai come out with Facebook to interact with the public because social media is the platforms for them to deal with customer. So, to improve the reputation of Sushi Zanmai, social media is one of the tools that can’t lack of. Moreover, according to Tood (2013), social media is a new ways for food and beverage company to interact with their consumer. Sushi Zanmai use Facebook to keep connect with their customer by provide information of company to the customer and provide a feedback column for their customer to give feedback such as dissatisfied or satisfaction about their products in order to improve their own company and maintain their reputation. According to Thorsten (2010), by using new media, a company can communicate with the consumer, measure their communication by knowing their related purchase behavior. Thus, in this case, Sushi Zanmai can refer to the

Facebook has a specific page of helping the customer to refine your advertising to reach the people who matter most to your business. This indicates that most of advertisement appears on Facebook are well refined based on user’s trait.

The purpose of this report is to show that even though some state that Social Media has fallen short of their expectations, it is actually good for business, given that it enhances the visibility of their brand and helps businesses stay connected to potential customers.

Submitted in partial fulfillment of the requirement for the Degree of Post Graduate Program In Management

Facebook’s popularity lies in its behemoth user base which contributes largely to the business's ventures and feature growth. Features such as Facebook Search and Facebook Marketplace have come to fruition only because of the sheer interest of users in using these feature sets. With such contemporary additions, Facebook tries to sell its advertising feature to potential

Companies have started hiring manpower in seeking to maintain a positive social media outlook for the community to associate with. Today having social connections with your consumers does mean a lot to your company’s reputation, it is not always about having quality goods and services only (Wege, C. and Haenlein, 2013). Companies now no longer see marketing themselves in social media as a want but as a need that has to be done. It has influenced the marketing strategy that almost seventy-six percent of businesses use it to fully reach the targets in their marketing objectives. Direct sales on the other have been increasing, triggered by an increase in the use of smartphones and electronic means of payment (Wege, C. and Haenlein, 2013).

Today, consumers and brands are connecting on a more personal level thanks to social media. Businesses are now keener than ever to nurture relationships with customers to achieve a