A COMPARATIVE STUDY OF PRACTICES AND ATTITUDE LEARNED BY FAST FOOD CHAIN SHIFT MANAGERS FROM COLLEGE EDUCATION AND WORK IMMERSION
CHAPTER 1
THE PROBLEM AND ITS BACKGROUND
Managers are important people in a company or firm, wherein they are responsible in monitoring and managing the employees who work through their knowledge, skills and abilities (Altajeros, Cabrera, & Benjamin, 2016). Managers play a vital role in running the business successfully. Being a manager is not an easy position because of the responsibilities that should be done to provide a well- organized system in the company including good relationships, customer’s satisfaction, and safety with other competitors.
Moreover, managers, especially in food service, has a set of day to day duties; such as heading staffs and personnel, ordering inventory, staff scheduling, event planning, customer service, marketing and advertising, and sometimes include bookkeeping, which differ from other managers in different industry (Mealey, 2017). Thus, becoming a fast food or restaurant manager is more difficult because he/she needs to encounter different customers every day, and look into his/her employees’ performance to make the business runs smoothly.
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The people are continuously patronizing the business because they enjoy the convenience of staying and eating in the place that they have chosen. ‘’The growing demand for convenience has led to the expansion of the Philippine food service industry in the form of fast food restaurants” (IFEX Philippines, n.d.). Moreover, according to U.S. Bureau of Labor Statistics cited by Burks (n.d), 18,000 jobs are available for food service managers, especially in restaurants. And so, this industry will give opportunities for more people especially those who are inclined with this
This discussion is on a food production company which is divided into two groups: Those that prepare and serve food and those that produce and distribute food, equipment, and services needed by food providers. The most common example of the first group food staffs are Restaurants employ who manages 60% of the work to be done within company. The former includes staffs, hosts, and busboys. The latter includes chefs, cooks, managers, and dishwashers. Fast food restaurants limit their employ to food preparation people, managers, and cashiers. The trend of food trucks adds a mobile
Managers perform many functions and play many roles. They are responsible for handling many situations and these situations are usually different from one another.
More and more people like to eat outside in a restaurant. Restaurant services can help people establish the satisfaction of ingredients, provide considerate services, and save customers’ time. The restaurant industry occupies an important place in the service industry, and because the demand of customers is increasing, the demand on the level of service is becoming greater. The stages of the industry’s life cycle are typically separated into three stages: beginning, maturity, and recession. The restaurant industry is clearly in the maturity stage. For now, people usually can find what they want by using some Apps, and find the restaurants near them. It is convenient for people to eat in a restaurant. The trend of restaurant will be continued in next five years. The charts(4) below showed the restaurant industry sales have been increasing since 1970, and the restaurant sales was $709.2 billion dollars, the sales of restaurant industry included commercial restaurant services, eating places, bars and taverns, managed services, lodging places and retail, vending, recreation, mobile. Commercial restaurant services occupied the most sales from restaurant industry. The major emerging trend in restaurant industry is the way we manage restaurant, more and more technological products were used in restaurant, we use tablet to order food. Restaurant were using advanced technique to have a better dining experience, like the
For our final team project our group has decided to analyze and look at a Food and Beverage Manager at the Manhattan Country Club. According to the Bureau of Labor and Statistics in 2014 there were 305,000 Food and Beverage Managers that made an average salary of $48,690 per year. Some of the important duties of the job we found were overseeing employees to hire, fire, and train them. They need to ensure employees are complying with health/food safety rules. It is also important for Food and Beverage Managers to take food and beverage complaints and handle them properly. They also need to schedule staff and assign duties and responsible to each person. A big part of any job is also dealing with budgets and managing payroll. This job entails
Foods Company play unique roles in business’s daily operations. A first- line managers always deals directly
The kitchen of a bustling restaurant is not the place for the faint of heart. The goings-on of a regular kitchen staff are stressful enough to make some workers take off their aprons and walk out the door, no concern for even their last check. These sweaty, fast-paced, profanity laden areas are quite contrast to the front of restaurants, where nicely dressed hosts stand smiling and pristine, waiting to seat you at a table where you will be treated like royalty. While most people are aware of the fact that the kitchen of a restaurant is a heated and hectic hole of tension, few recognize the structure that keeps it that way. In a foiled attempt at efficiency, many restaurants employ an assembly-line inspired method to prepare guests ' orders. Moreover, the rest of the restaurant often operates in a similar fashion, with workers being capable of but a few tasks each, having little power or ability outside of those that they 've been taught. Due to this sad, cyclic path that usually ends in confusion and stress, one might argue that the restaurant business is in need of a massive bureaucratic overhaul.
Part of exciting market segment: The new fast-casual market segment is developing quite rapidly and these restaurants are becoming key players in the industry. This market is a combination of the quick service of traditional fast-food restaurants with the higher quality food
I have always wondered what being manager of a restaurant would be like. I wondered what responsibilities, day-to-day tasks, skills, and necessary requirements the job would entail. I sat down with Mike Lueoff, who is the assistant General Manager at the Sturgeon Bay, WI Culver’s, to discuss some of the details of his position at the fast food restaurant. Mike has worked at Culver’s for a total of 12 years since 2001, although he has been transferred from Madison, WI to Aurora, IL to Green Bay, WI and back to his home town of Sturgeon Bay, WI. He is an expert on Culver’s policies and business management after having 12 years of experience, 6 of those years spent as a manager in Sturgeon Bay.
Managers are employees that manage workers, resources, projects and tasks. They ensure workers with the right skill sets are assigned to complete projects; additionally, they ensure resources are allotted to accomplish the projects. They also monitor the workers and project to ascertain everything is on track with the project timeline.
This training was designed and operated by accredited professionals to make sure all shift supervisors or management have the skills, knowledge and experience to operate a successful restaurants. SUBWAY training is followed with the Australian Qualifications Framework (AQF) and the recognition of prior learning is available. In addition, the company provides comprehensive training such as leadership development, coaching skills, culture- interaction management, fire safety, first aid training, food safety, human resources, workplace health and safety, information systems, financial and operations accounting. The training continues throughout everyone career with the
The world of business has undergone radical and dramatic changes in the last decade changes that present extraordinary challenges for the contemporary manager. A manager is an organizational member who is responsible for planning, organizing, leading, and controlling the activities of the organization so that the goals can be achieved. According to a widely referenced study by Henry Mintzberg, managers serve three primary roles: interpersonal, informational, and decision-making. Management is process of administrating and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
Managers are expected to do a multitude of things. A manager has to be a visionary and adaptive to meet the current demands of what is required of them at all level
The research will examine aspect of fine dining industry in Singapore. I will be assessing the competitive strategy of western fine dining restaurant in term of retaining existence customer and attracting new one. In order to identify retaining successful customer I will undertake survey in term of customer satisfaction and willing to pay. I will also interview restaurant’s managers who handle strategy and execution in order to develop attracting new customer. Last I will conclude with a good strategy would help a restaurant
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.
2.Restaurant Manager- Candidates are to maintain budgets and plan menus. Welcoming and advising customers, preparing staff and sales reports, overseeing stock levels and taking reservation requests are all included in the key responsibilities.