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Case Study Of Rumbia Coffee House

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• lock all the doors and drawers before return the keys to the reception counter.
RUMBIA COFFEE HOUSE Rumbia Coffee House is the other F&B outlet operates in the hotel. The ambiance of the restaurant is more calm and formal due to its enclosed area and the lighting style along with subtle background music compared to the Sports Kopitiam. A total of 23 tables occupy the outlet including five of them at the Rumbia Terrace which currently undergoing renovation. Smoking is not allowed in any part of the restaurant but the terrace. On the normal days, it operates from 6.30 am until 1 am with three working shifts, however, during the Holy month of Ramadan, the outlet operate at a differently. The job scope at Rumbia Coffee House is broader compared to Sports Kopitiam, accordingly, includes bufet, dome service, room service, reservations as well as a-la carte orders . Dining reservation is only offered for small group dining, received and recorded by the outlet’s supervisor or captain in the reservation book.
BUFET …show more content…

Lunch, hi-tea and dinner bufet will be held only when there is a reservation of 50 pax of guest and above. During Ramadan, a sahur bufet will be held every morning from 3.30 am until 5.30 am and mini breakfast bufet is held for non-Muslim guests. My routine as a trainee at the restaurant during bufet can be describe as below :-
• Before bufet starts – I need to gain information on the menu items for the next day’s bufet from the kitchen department. This step is done to aid the server setting the bufet table with the needed flatware and chinaware according to the menu. It is also important to know the menu items to allocate each of their food tags. In addition, the restaurant staff are accounted for beverages at every

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