Case Study Of The ABC Travel Services

There are some common gaps in communication between service provider and service users which lead to knowledge deficit in such people. Due to knowledge deficit they are unable to cope with current condition. There are specific point

There is a genuine risk that FCC will lose its State and Federal Government funding, which accounts for 40% of all Council Funds, if Customer Service isn’t dramatically improved within 18 months. Consequently, the Council members are desperate to see improvements, without cutting into current spending or increasing rates. The current Customer Service Manager has been in the position for 24 years, and doesn’t believe that anything needs to change, and that the community will “come around in the end”.

Customer service plays a vital role in the running of this organisation. As they have many competitors they try extremely hard to stand out above the rest with their customer service approach. They use the slogan ‘Every little helps’ to

The table 9 demonstrated how AFRICEL-TEMPO employee were dependable in handling customer service problems, the preference of the customers was good with 37.8% of the respondents, the rest 32.2% of the respondents said that the handling customer service problems was fairly good, 16.5 of

Two additional pieces of information you would need to gather from the client in order to best assist him or her.

In customer service, the telephone is the second most important link (Lucus, 2015). Modern business use telephones in their day-to-day operations and to communicate with both internal and external customers (Lucus, 2015). Traveling to meet with customers and vendors face to face can be expensive and time-consuming (Lucus, 2015). With the technology of today, you can dial a telephone number or type a text into a cell phone and connect to a customer or vendor half-way around the world almost instantaneously (Lucus, 2015). With fax machines and computer modems, documents and information can be sent in a matter of minutes to customers and vendors miles away (Lucus, 2015). With all those tools, readily available more companies have set up both inbound and outbound telephone staffs (Lucus, 2015). Companies are expanding their customer contacts and are more likely to reach total customers satisfaction through those types of trained specialist (Lucus, 2015).

Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.

I have chosen not to look into Customer Services Department as the absence was just one person for one period of three days and is therefore not an issue.

The purpose of this report is to analyse the customer service system employed at West Dealership of Melbourne Car World and make recommendations for systematic improvement to standards.

Provide a means for customers to provide feedback after calls to acquire their satisfaction score on the overall service experience and allow them to point to areas that need improvement

In this assignment I will be evaluating the service between Virgin Atlantic and British Airways and analysing with 2 or more specific customer needs such as disabled and with children. Virgin Atlantic provides different customers with different service depending on the particular customer. The service which is provided by Virgin Atlantic for the disabled people is that they can provide mobility aids, different types of wheelchairs, disabled and supportive seats and accessible toilets this if for anyone who has mobility impaired passenger. This screen shots show that even though they are disabled they still can be able to fly with Virgin Atlantic. The evidence remains significant to show how satisfactory they can deal with disabled passengers. In my opinion I believe this is decent because it is stress-free for all the information to be found on the website this means if people struggle finding particular information it is split into different parts therefore they can find depending on what the needs are to create the customer to be comfortable while flying with them. However I consider this is awful since that you can only proceed through with a travel agent or over the phone which means if people can’t access a travel agent they would be obliged to call by phone and at times phone can have bad signals or other problems with phones which may limit the way they can actually move to support you on the plane to make sure they remain at comfort. This links in with disabled

Practicing CIA (Covered Interest Arbitrage) by borrowing CAD 96 Million to buy USD on April 1, 2002, and invest the USD for six months. At CAD interest rates of 2.70% for borrowing and 2.55% for depositing, and USD interest rates of 1.85% for borrowing and 1.65% for depositing.

The issues encountered can occur on both the company and customer side, among them are the

1. Analyze Enterprise’s Service Quality Survey. What information is it trying to gather? What are its research objectives?

Kings Travel has over 10 years of experience in the travel industry and is a member of most important Travel authorities e.g. ABTA, and IATA .Kings travel is also an approved agent for ATOL holders for customer financial protection.