Sense-Making Theory Summary

The communication cycle is a commonly used theory of communication. It was first developed by Charles Berner in 1965; it was then modified by Michael Argyle, who was a social psychologist, in 1972. The concept of a ‘communication cycle’ makes it clear that, in order to have effective communication, it must be a two way process. As well as transferring messages to others in a definite, clear way, health care professionals must be able to respond to the verbal feedback as well as the non-verbal feedback. So, effective communication has to involve effort from both participators (both the sender as well as the receiver) in the communication.

Introduction: Within this first task, of the assignment I will be discussing two different types of communication theories, which are the Argyles theory of communication and the Tuckman’s theory of communication. I will be discussing, what they both are, how they work and how they relate to and help within health and social care.

The ‘Communication cycle’ is a frequently used theory of communication. It was originally established by Charles Berners in 1965. In 1967, a man named Michael Argyle claimed that human communication is essentially a two-way process that involves people sending, and responding to each other’s verbal and non-verbal messages. It was then improved in 1972 by Argyle’s. The model of the ‘communication cycle’ makes it apparent that to ensure effective communication, it has to be a two-way process. As well as transmitting messages to others in a precise way, health care professions must be able to react to both verbal and non-verbal feedback. Therefore, operational communication has to involve determination from both sides in the communication cycle.

In this assignment, I am going to explain a number of these strategies aimed at improving the quality of communication in health and social care settings.

During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted

Asses the role of effective communication and interpersonal in health and social care with reference to theories of communication.

Communication promotes knowledge within a health care organization and is necessary for the organization to thrive. Communication is not only important to the staff but also to the patients within a health care facility who depend on staff communication to receive quality medical care. Without complete communication between staff member’s clinical errors can occur and the patient’s health could be at risk. In this paper the subject will explain how a health care organization shares knowledge through communication and examine, which are the most effective techniques and which techniques are ineffective. This

M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication

Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.

The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through, (Harris, 2015). Communication is a vital element in the success of any health care field

du Pre', A. (2000). Communicating about health: Issues and perspectives. Mountain View, CA: Mayfield Publishing Company.

Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.

There are several of communication techniques used in health and social care settings. Effective communication is essential to provide quality care service to service user.

Communication is the leading factor in heath care errors (book). (Treas & Wilkinson Book p463) defines communication as “a dynamic, reciprocal process of sending and receiving messages. The messages may be verbal, non-verbal,

Communication is a huge challenge for health care administrators. Communication is not just a struggle when dealing with health care issues but it is also a challenge in every day life. Without communication being at a great point people have to deal with a lot of issues. Communication has to be dealt with up front because it causes a change in understanding.