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Dell's Value Chain

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About Dell
Dell was started by Michael Dell in his dorm room at the University of Texas in 1984 with $1000. Essentially, Dell started as an entrepreneurial venture, based on some unique. Company headquartered in Round Rock, Texas, U.S.A. Michael Dell has been successfully able to guide the organization to a point where its revenue is around US$ 63.07 billion in 2012. In 2001, became the No. 1 computer systems company in the world. At present (2013), it is the third largest PC vendor in the world after HP and Lenovo. The product portfolio, before the onset of smartphone revolution included Desktops, Laptops, Storage Products, Workstations and Network Servers. In the present time Dell has ventured into the Smartphones and Tablet as well.
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Suppliers decide how much inventory to order & when to order while Dell sets target inventory levels & records suppliers’ deviations from the targets. Dell withdraws inventory from the revolvers as needed -- on average every two hours.
It uses a quarterly supplier scorecard to evaluate how well each supplier does in maintaining this target inventory in the revolver
Supplier Evaluation
The selection and evaluation of the suppliers, which worked in collaboration with Dell was a very vital factor. The selection of the suppliers was based on various factors, and these factors were consistently evaluated for the existing suppliers. Cost was the primary factor as Dell aimed at reducing the money involved in the supply chain.
Apart from cost, the primary factors are availability of technology and the extent of online interaction possible. This is especially important in the present scenario. Velocity of inventory and the quality of delivery service were also very important attributes evaluated.
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The most impressive trait of this lean inventory model was the 3 Days of inventory which meant an inventory turn of 122 per annum. Dell’s Strategy in Present Times
With the advent of Internet and particularly the e-commerce business, the scenario has changed to a large extent. Hence the system at Dell needs modification to stay updated with the competition. The following factors have changed:
1) The customers are willing to choose from the number of model provided by the companies instead of a more customized product.
2) The movement of the different models of products has become faster. Hence the companies are required to keep inventory so as to meet the demand.
3) Significant drop in the prices of the products as PCs and Laptops have become a commodity.
Hybrid Model
Due the significant changes in the scenario, the tried and tested model of Dell needs changing. Hence Dell has adopted a Hybrid Model to incorporate the present times. Hence with the addition of the Retail Stores, Dell has been able to provide the look and feel of the product to the customers. This change has taken place as the systems are considered a commodity in the present

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