Case Study On Pullman Hotel

In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.

Starbucks with its inspired high selling coffee bean has been very popular in the American Culture over the years. I decided to observe Starbucks due to its popularity all over campus, although it has not been a fan of mine. I found it very pleasant and relaxing during my time there. I noticed more intimate interactions between workers when there were little or no customers and fewer interactions between workers when the place was crowded.

Coffee pot: The café was a walking distance from our hotel – and opened very early, so ended up having breakfast here many times. The coffee and food were great, but we really enjoyed the ambiance and the friendly service. They also offer half-plates so won’t have leftovers to carry around. My favorite dish was the build your own omelet and the Waffles.

The affordable prices of rooms and hotel services are ideal for everyone visiting it. In-room conveniences that will catch your attention include microwaves and refrigerators and also satellite TV. Apart from other facilities, customers can also enjoy the facility of free

Technological environment shows that there is more Point of Sales systems available with electronic shelf labels and scanner. In addition, self-checkout registers and advertising through mobile apps are getting more common.

Weekly training sessions will be held with the staff with an emphasis on coffee training and performing coffee tastings and samplings throughout the café to really improve our coffee knowledge and increase our customer service offering to our customers. By providing this to our customers and having a loyalty system in place it will hold us in good stead for when the Starbucks does open up nearby.

The Portman Hotel was built with the intent of being a 5 star hotel that provided superior service to its guests. This superior service centered around a business plan that was based on Asian standards of hospitality.

point of sale system. The POS system is a perpetual inventory counting method that electronically records items immediately upon their point of sale (Stevenson, 2015, pg. 552). In other words, as a cashier scans a customer 's groceries, each scanned item is automatically recorded in the system and deducted from the store’s inventory. Implementing a point of sale would benefit a business’s inventory management function in several ways. First, the POS system will provide managers with a continuous flow of updated information (Stevenson, 2015, pg. 552). As a result, the information will provide more accuracy when used for sales forecasts and analysis, which substantially affect inventory decisions. Continuously, this inventory system would also allow greater flexibility in the sense that it can be wirelessly linked to the main company’s inventory system, creating a network of the company’s inventory systems. The POS system is capable of tracking many operations at once and can be modified according to management’s needs (MacCarthy, n.d.). This flexibility would undoubtedly benefit a large company like Wegman’s with many store locations. Lastly, the system is able to help businesses maintain a high level of customer service. Because the system gives customers a receipt with the price and quantity of each item purchased, the customer is able to see exactly what he or she purchased. This practice

Guest visiting the town will find the specially suited five star hotels and resorts that are awash in the village very comfortable and welcoming. The accommodation facilities feature amenities that suit all classes of travelers from business to leisure

The company location is based at Penang, Butterworth Sunway Carnival Mall. The facilities such as free Wi-Fi, comfortable sofas and chairs, dimmed light and quiet relaxing music will help the customers to relax from the daily stresses and will differentiate Starbucks Coffee shop from incumbent competitors. To speed up the customer service, at least two employees will be servicing clients. Meanwhile one employee will be preparing the customer’s order, the other one will be taking care of the sales transaction.

he insured, Shree Krishna, Inc. DBA, Harbor Inn & Suites Motel has owned this property for four years. Insured occupies no portion of the premises, but does employ an on -site resident manager. The property contains 39 motel rooms. Upstairs rooms are accessed by an exterior staircase. There is a large open parking lot on the property. There is no swimming pool or other recreational facilities. The building is approximately 55 years old. Insured stated that the roof was updated with new underlayment, flashing and asphalt shingles in 2014, but no recent upgrades have been made to the plumbing or HVAC systems.

From the description of the case study, it seems that the reason lead the Portman Hotel to this terrible situation was that their HR policies were inconsistent with its strategies. The Portman Hotel's philosophy is that if they want their customers treated better, they must treat each other better. They also think the Portman Hotel is a place where they can make their employees feel satisfied with their jobs. Their jobs will be fun and they will fulfill their expectations. The employees will have the best work experiences. Besides, the Portman Hotel expects to be the best employer in San Francisco. They are willing to show their trust and pride in their employees. That's why the hotel considered their "associates" of the highest potential,

o The company is internationally recognized and has a global presence. Their reputation is one of fine products and services. Almost 9,000 cafes in almost 40 countries (SWOT) Widespread brand recognition, which in turn becomes brand preference, and ideally eventually brand loyalty Strong customer base o Respected employer Values its workforce Voted onto Fortune’s “Top 100 Companies to Work For” (2005) o Strong ethical values and mission statement o Disciplined innovator Understands the Adapt-or-Die theory of marketing Has the ability to roll out new products relatively quickly, which translates into a considerable competitive advantage o Clusters company units Expands business with the continuing growth of the coffee market, especially in

The Hilton Hotel Corporation has universally established themselves as a principle hospitality brand. They have acquired this notable reputation in the lodging industry through various innovative expenditures, partnerships, and customer engagement practices. The Hilton Hotel takes pride in catering towards the needs of their guests, along with satisfying the demands of their employees. Their industrious nature has lead them to the development of a meticulous enterprise system known as OnQ, whose sole purpose is to deliver satisfactory customer service. For example, OnQ helps the office staff print high quality arrival reports, which aids in quick and efficient check in’s for the accommodated guests. This highly integrated technology serves as a key component in the hotel’s tactical expansion strategy. Next, the acquisition of Promus Hotel Corporation paved the way for the diversification of the Hilton name to reach global sectors of the hospitality industry. In 2005, the Hilton was set to establish a groundbreaking conquest of securing 3,000 properties in 78 different countries. Furthermore, the hotel’s rewards programs provide incentives for customer interactions. The benefits of attaining a Gold or Diamond level honors member

A point of sales system is another great addition to nay growing business. The POS has many functions. The POS will contain a register for purchases, have the ability to track reports and menu maintenance, improve service speed, and enhance customer service. To increase service speed, the POS efficiently makes order entries that are then transferred to the kitchen. This results in fewer mistakes and the ability to track ticket and wait times. The system also has the function of splitting checks and makes card processing simple. This ensures more seat turnover and shorter wait times for the customers. In return this has the potential to increase revenue at every service. POS can create loyalty programs that ensure repeat customers and generate more sales of gift cards. POS provides operational control that analyzes “detailed reports to drill down on sales, server and restaurant performance” (NCR 2013). A software like ALOHA also provides a training interface that allows new employees to learn the system quickly. This reduces the cost a restaurant would ultimately have to pay on training new employees. The ALOHA system is very up to date with new technology trends, providing mobile and digital signage and cloud based solutions and social technologies. The variety of functions in a point of sales system makes it very attractive to new restaurant owners. The cost of a POS can range hundreds to thousands of dollars based on the size of the