Case Study On UPS

2408 Words10 Pages
Chapter1: Introduction Shopping on line is more popular in these years, so express companies is becoming more hot firms.UPS ( United Parcel Service) is the largest express carrier and deliver packages company which was opened in 1907, American. As the biggest and famous company, UPS also is the leader to provide who supplies the professional transport, logistics, capital and e-commerce. To be a globla company, UPS’s brand is one of the populars and invaluable brands. UPS’s brand has been seen more than 88000 carrier vehiles which includes lorry, tractor and motorcycle; 257 planes; above 1700 transfer centers; 7000 retail websites and spread all over the world. Its main business is transport, logistics, capital, e-commerce and also provide some professional supply chain informations services. UPS’s mission is to be divided two parts- customers and employees. To customers, UPS offer delivery and other services to improve the relationship with the customers. To employees, UPS wants to be an respected boss and puts more…show more content…
With internet, firms connected in browser or servers to proceed the busniess activities to achieve the customers’ shopping on line. UPS’s e-commerce is becoming global industry step by step which uses logistics services to achieve in the real world with e-commerce in virtual world. UPS uses e-commerce applications (DIAD) to offer kinds of servive, such as choose the style of derlivery service, shippment fees, calculate delivery time, choose the receiving location and son on. DIAD palmtop can record the customers’ signature, and send the data to UPS’s computer centre, then information output, access in the whole world, offer cutomers’ prove or feedback customers’ questions. This is not only help UPS shorten the shippment times and cost, but also make UPS insit on its theory: the best services with cheapest

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