Case Study On Zipcar

Many different alternatives exist to face the customer retention problem. One good alternative would be to use and develop a strong customer relation management strategy. With the information collected from the customer loyalty system, the company needs to develop a customer relation service. To improve the perceived value of the brand, the company should create a very developed customer service with a dedicated customer service number and an easy way to order cars. In the airports and main retail places, the company should develop a specific office/desk dedicated to the premium customers and those who have loyalty cards. So that, the consumers don’t lose time and can enjoy of a best quality service.

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

According to Wysocki (2012), there are many challenges to keeping a project running smoothly, but as a project manager for Pizza Delivery Quickly, your main concern is about monitoring the established metrics that can alert a project is heading for distress. The project manager must be able to analyze the situation, revise the goals, evaluate the different options and be able to revise the plan as needed. Metrics can facilitate the tracking system, which is essential for evaluating the current project performance level. A cutting edge tracking system serves as a gold standard benchmark or key indicator of the level of progress for the entire project. It is also important to note that the schedule performance index is one of the most widely used metrics for tracking

It has everything a consumer leaving in a busy area of a metropolitan area can ask for. Convenience, cheap, and accessibility. This is everything that a customer living with out a vehicle in an area that a car is needed periodically can ask for.Weaknesses: To start up a business like this as Chase realized you need a lot of capital. Finding the money and investors that believe in your company is going to be the hardest thing to do. To lease new cars or not have enough cars for the demand of new customers can also be a hindrance in the growth of this company. Other areas of concern that need to be addressed are the costs and insurance and liability exposure that renting a car to somebody can have. With multiple of even a few wrecks or fatalities can easily close the doors to a company like Zipcar that is just getting started. Opportunities: The Zipcar company is a company that can be very easily started once the right infrastructure is in place and can even be pitched to investors as a franchise store. That can be duplicated in other areas of the country. There is not current niche for the type of people that Chase is targeting and is untapped market place with the proper marketing plan.Threats: Rental car companies can also offer rental of cars on an hourly basis. They can pick up customers as well. This is not advertised but can be done. Most importantly if Boston or New York, or Chicago have a very efficient Public

The company gets 80% of its sales from the DIY market segment. This means that the company relies heavily on the DIY market segment. The company has invested heavily in the DIY market segment as most of its sales come from this segment. Cars are becoming more durable and complex thus this requires the help of consumers in understanding their cars this means that they turn to AutoZone for advice. AutoZone provides consumers in the DIY segment with information through its employees. Additionally, the company has created a consumer website where a consumer in the DIY segment can access information rather than visiting the AutoZone stores. Vehicle parts retailers have recorded increase in sales to car dealers, garages and service stations as more consumers turn to them for help to repair the complex cars, this situation made it clear to AutoZone that it requires educating its

These number will be used for predicting future financial statements later in this case study.

Two Portland based women, Liz Connelly and Kali Wilgus, were forced to shut down their burrito cart after they received ten death threats due to cultural appropriation and "recipe stealing" allegations. Connelly and Wilgus travelled to Puerto Nuevo in Mexico in December and learned the traditional recipe and techniques used to make authentic Mexican tortillas. Upon their return the pair opened their own burrito cart where they utilized the knowledge and skills they acquired in Mexico. Connelly and Wilgus fell victim to scrutiny following an interview where Connelly stated, "I picked the brains of every tortilla lady there in the worst broken Spanish ever, and they showed me a little of what they did"

2. Pros: Reduction of expenses may lead to the profitable operation. And improvement in technology will made the business process smoothly and increase the customer satisfaction level. Pilot approach in developing market helps save costs and accumulate experiences. Finally, letting the person go as quickly as possible will cut the losses of zipcar.

In today’s competitive economic climate, most project managers and organizational leadership has concluded the importance of the positive impact that project management leadership has contributed to the organization and on their projects and programs. This positive impact has caused most organizations to implement Project Support Offices (PSO). Within the Project Support Offices (PSO) there will be an understanding of the importance of the as-is and the to-be process is to managing projects and programs. The Project Support Office (PSO) uses this very effective technique in transforming vision into results. This technique is used to develop and populate an As-Is and To-Be diagrams. The As-Is diagram depicts the present state of the organizations, project or program process, culture, and capabilities. The To-Be diagram depicts the desired future state of how the organizations process, culture, and capabilities will look in the future. This case study reviews the goals confronted by the Pizza Delivered Quickly (PDQ) business while further developing the multiple related sub-systems to achieve the Pizza Delivery Quick (PDQ) requirements and be able to manage the project (Wysocki, 2012).

Your answer all the customers questions and concerns in a very tactful manner. You also keep your vehicle clean and organized.

On August 21, 2015 at approximately 10:54 AM, I Deputy Altman was dispatched to a theft at Holly Lake Golf Cart, 3490 South FM 2869, Hawkins Texas. I arrived on scene making contact with the complainant Steve Ameen, who is the owner of the business and surrounding land. He stated that sometime over the weekend (August 15-17 2015) he had some items stolen off of his property.

Alco-Haul does not have many major competitors for the target market that we are trying to reach. The competitors that we have to worry about are same day delivery alcohol services, online alcohol delivery services, and liquor stores.

Ans: Honda Motor company is basically a Japanese multinational company producer of motorcycles, power equipment and automobile. During the year 1960-1980 is the era of huge success period of the motor company. After gaining huge success in its home area company thought to penetrate in US market in 1959 onwards.

[Case: Zipcar] Zipcar’s SWOT and financial analysis a) Strengths Firstly, Zipcar seized 80% of US market share, making it the strong player in the market. Secondly, as the company is able to acquire its competitors (Flexcar-US, Streetcar Ltd-UK), they can reduce the competitors as well as gain those market shares and customer bases from those 2 companies. Thirdly, Zipcar’s customer-friendly and disruptive business model is what makes it unique. They leverages accessibility, make it available close to where people live or work and need access to vehicle, which is one of the threat of car renting. The company also allows the members to use a car when required, which provides true flexibility. Supported by advanced technology (RFID System r),

BMW (U.S) Holding Corporation is a franchise of the high-end performance based global automotive company BMW. For the first time in its history, BMW is to launch its first American made car, the BMW Z3 Roadster. Having only made cars in Germany, this time the car is to be assembled in Spartanburg, South Carolina. BMW’s objective is to expand its market share in the U.S., make the brand name more global and improve its dealer network. With this in mind, the company developed a two phases launch plan for the BMW Z3 Roadster.