Case Study: Opening Your Own Dunkin' Donuts Locations

2752 Words Sep 23rd, 2015 12 Pages
“Case Study: Opening Your New
Dunkin’ Donuts Locations”
KO
Management for Organizations
Professor BA
August 24, 2015

Introduction:
As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for
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This process includes recruiting and advertising the job description on the organizations website. For Dunkin’ Donuts, there are several positions that must be filled that have specific tasks to be executed. The manager’s position requires an involvement in the labor management duties, crafting work schedules, delegating work, and evaluating employee performance. They are in charge of “regulating daily operations, filing paperwork, analyzing weekly sales numbers, ordering supplies, and performing open and closing duties.” (Dunkin’s Brand Group, Inc., 2015). Customer care is also the manager’s responsibility. They are to ensure that everyone that walks in or drives through has been served promptly and politely. This may also mean handling complaints. The Assistant Manager is also accountable for the store and helps the store managers quite a bit with inventory and daily store operating routines. Involved in this is the “overall store operations and security”, which includes making sure all sanitation standards are being followed (Dunkin’s Brand Group, Inc., 2015). They are also a part of the hiring team. Very similar to Assistant Managers are Shift Leaders, as they do a lot of the same jobs as the assistant manager. The main focus is on customer satisfaction and the quality of services being provided. These leaders make sure that “operations run smoothly, efficiently, and according to industry standards while also overseeing and directing employees” (Dunkin’s Brand
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