Case Study

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UVA-OB-0167 Rev. Aug.16, 2011 JOHN WOLFORD (A) John Wolford, a vice president and general manager for Eurotech-USA, awoke with a start and looked at his iPhone. “Damn it!” he exclaimed angrily. He had carefully set its alarm for 5:00 a.m., and it was now well past 6:00 a.m. It was Wednesday morning, and Wolford’s mind raced as he thought about all the details he had to attend to that day: a meeting with his boss, a funeral, a briefing from the CFO, and preparation for a three-day trip to London, which required packing bags, confirming plane reservations, and paying personal bills. To complicate matters, he would be attending a six-week residential management-development program almost immediately after his return. He was…show more content…
Copyright  1981 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e-mail to No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation. ◊ -2- UVA-OB-0167 of a business analyst, Jack Short, a recent MBA graduate from a prestigious Eastern business school. Wolford formally reported to Lutz Boehm, president of Eurotech-USA, located in nearby San Francisco, but he felt a stronger sense of responsibility to the managing director of the parent company in London with whom he negotiated the annual objectives for his division. Beyond an annual estimate meeting every December and a periodic profit review at corporate headquarters, however, Wolford was able to function quite autonomously. Outside of work, Wolford had numerous interests, although his 12-hour days and full email inbox every evening left him little time to pursue any of them. He frequently described himself as an engineer at heart and loved to tinker with mechanical devices, especially vintage cars. What

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