Case Study

1568 Words Dec 16th, 2014 7 Pages
CONTENTS PERFECT PIZZERIA 2 1. INTRODUCTION 2 2. THE BACKGROUND AND THE SITUATION OF THE CASE 2 3. CASE 6A-PERFECT PIZZERIA 3 4. HOW TO LINK THE CASE WITH PRACTICAL IMPLICATIONS IN ORGANIZATIONS 8 5. CONCLUSION 9 6. REFERENCES 10

PERFECT PIZZERIA 1. INTRODUCTION
Perfect Pizzeria of South Ville, Illinois, is a franchise of a large chain which is headquartered in Phoenix, Arizona. Although the business is successful, it is experiencing employee and managerial problems.

2. THE BACKGROUND AND THE SITUATION OF THE CASE
The case describes a situation of a manager of the Perfect Pizzeria in South Ville, Illinois. The chain pizzeria restaurant manager is forced to make certain decisions in order to receive his
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Besides that, equity theory that the employeestook the step of increasing the food wastage percentage in retaliation of this perceived inequity (Paragraph 7). Furthermore, based on this case the motivational approaches are reinforcement theory that the manager used punitive actions in an attempt to decrease the incidence of behaviors that contributed to a high percentage of food and beverage costs. In this case the opposite of what was needed occurred as the employees perceived the manager’s action as being harsh.

2) Repeat Question 1 for the situation where the manager worked beside the employees for a time and then later returned to his office. * During this time the employees seemed to become motivated by the fact the manager was not beyond working and doing the same tasks they performed each day. In other words, he was not presenting himself to be better than his employees and was not asking anything of them he was not willing to do for himself. This resulted in the percentage being low enough for two months in a row that he received a bonus.

3) Repeat Question 1 for situation as it exists at the end of the case. * When the manager placed a noticed on the employee bulletin board stating all employees would be given a lie detector test if percentage remained high. Anyone failing the test would be terminated immediately. Apathy grew among the employees who knew he couldn’t terminate them all because it would worsen…

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