Marion: At the time, so we kept them. Even now. I took my phone out and I called Nick right now. Maybe I don’t get them, but maybe I do. But within 20, 25 minutes, Nick is going to call me and say, “Hey Marion, what’s the problem?” I know that he’s going to fix it. Even if I’m home. I can, in my home, access our system remotely. He can at his location as well. If there’s a problem, if somebody in the office is calling me and say, “Marion, it’s stuck, we can’t get in. It froze. It kicked us out.” Then I’m like, “Okay.” I’ll try and do it from home, I’ll do a restart, force and then get back in. If I can’t do it, then I call Nick and he will be there. Maybe not Nick, but Nick’s partner who may work in the evening. But I know and I’m …show more content…
If it’s something we can’t use, that’s good, too. But periodically, he does call, and he says stuff. But I just think that based on that system, it’s not as advanced and as (53:01 inaudible/crosstalk).
Interviewer: (53:01) That side, the question is more about what do you expect from a relationship maintenance point of view? Whatever new program you’re going to select by the end of February or whenever, maybe your expectation would be the same and would also be inspired by what you have today. Although you outgrew the software, you may still want to have the same kind of…
Marion: Same relationship?
Interviewer: (53:32) Level of service or quality of relationship with that new vendor. That’s what I’m trying to get at. What kind of relationship do you envision? What kind of things do you want to hear about? Is the vendor at all any resource that you would trust or that you want to hear from?
Marion: I think that we would require the same thing of that vendor. As I said, I’m a hands-on person so I would like to see a similar type company using that system as well. I would still want that personal relationship and we need that because of the type of business that we are. That would be required. Although we need to evolve, and we don’t want to totally leave Connect, but we’re going to have to because times call for it. Maybe because of the changing system, we may not be able to get that type of service. But we want it. We can try. We can ask them, and
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