Essay about Case Study: Partnership for Lebanon and Cisco Systems

Doug Allred was Vice President of Customer Advocacy organization of the Cisco’s corporation. This organization was erected to consolidated all functions that directly touched the customer but sales to provide high-quality customer service. Since August 2001, the IT market turned down and brought severe challenges to Cisco as the company had to lay off 18% of its employees and reorganized its structure, transforming from decentralized organizational structure with three business units to centralized organization. However, these changes stabilized the volatile situation of the economy but threatened Cisco’s customer focus, a

Customer self- service: Cisco always treat their customers as the cornerstone of their business. Cisco website was the centerpiece of this strategy as cisco.com was an credible, encyclopedic , web based resource for the information and applications. cisco.com has been the customer’s destination to get answers for their questions, to find assistance to network problems, and to receive responsive, 24/7 customer service. In addition, in order to go globally, Cisco translated its website to 17 different languages for its international customers in nearly 68 countries. A statistical proof for the success that customer self - service achieved is that over than 80% of the company

At this milestone of the project, I could have pushed the issue of the major change proposed by the Philippine Army, this new problem affected; project scope management, project time management, project time management, project human resources management, project risk management and project stakeholder management. However, the “Internal Customer” would have been upset and made life difficult on

What is corporate social responsibility, and how it really is in Iran? Basically, due to several problems the country has been afflicted by during recent 3 decades, country’s economy and business is suffering from an unhealthy infrastructure and undesirable business atmosphere, so the struggling private business in Iran, has not been really engaged with the CSR. However, efforts have been made by international communities and domestic stakeholders to propagate the concept among the emerging generation of modern business owners, but it is sure far from what it should be.

Once a business realizes that it has gotten wrapped up in maximizing profit that it neglect ethics of care, the next step is to readjust and realign its core values internally and be more responsible to the environment in which they operate by showing societal care. Therefore, the aim of this report is to address the importance of realigning the business with ethics of care through involving in CSR activities, and as well as showing how these actions can impact on a company’s performance even if it may be demoralized in the society.

1a. How did Cisco find itself in trouble with regard to its intended IT prior to Brad Boston's arrival?

Sabelle Arnold, Owner: Sabelle is the internal stakeholder communication with the owner prompted the need for the written report. As the owner of Aenergy Company, it is important that Mrs. Arnold should receive written reports regarding the projects. While communicating with the owner it is best for a written report, along a PowerPoint presentation that will show visualization of the proposed project. The CTO will need to hear how the proposal is going to benefit the company and also the new WIFI service will directly impact the operation of the organization. For this reason, this is why it is important that we include the component that will discuss how cost effective the implementation of his project will be. Throughout this project, it

Corporate Social Responsibility (CSR) is something that affects all companies and should be an active factor in the company’s decision making. It is something all corporations need to care about. CSR is when business’ or corporations take part in an initiative or campaign for a cause that will benefit society and/or in some way make the world a better place (Taylor, 2015). Initially, Corporate Social Responsibility started to take shape around the 1950’s, but some say that it dates all the way back to the 1800s, the idea of CSR was seen (Carroll, 2007). One may think that because it is dated so long ago, it doesn’t have an important impact today nevertheless, it is proven that Corporate Social Responsibility is a pathway for entities to self benefit as they are in the process of benefitting society.

1. Cisco suffered from inertia when an attempt was made to engage business management in selecting software for their individual areas, and/or agreeing to participate in the ERP implementation project. List and explain reasons why management would hesitate to become engaged in the IT process/project.

World Wide Telecommunications (WWT) attempted a joint venture with an Indian firm, a Subcontinental Software Solutions (SSS). This joint venture (JV) caused several symptoms; equipment difficulties, a sexual harassment, revised budget, and an intellectual property stealing. The problem was the failure of risk management and it resulted in the delays in finishing the software. The initial symptom of the delays in finishing software was equipment difficulties. First of all, the JV had no relationships with international banks. It caused to delay to order the equipment. The problem was a failure of risk management that unprepared unprecedented levels of

This recent reality, combined with globalization, is forcing companies to forge new kinds of relationships with buyers and countries. The financial valuation of companies are taking ever greater account of intangible elements, such as brands, patents and the company’s general image, with companies being bound to take account of these things in an effort to satisfy their shareholders. Environmental protection has become a highly motivating factor, and companies are being pressed to identify stakeholders with whom to team up. With brand value and reputation increasingly being seen as one of a company’s most valuable assets, CSR is now seen as building loyalty and trust amongst shareholders, employees and customers ( Tssa, (n.d.)).

Besides, regarding to the clients, the JVI had never build up a connection with the client until the surprisingly got the contract, the existence of hierarchy and non-trust between client and project team lead to the inefficiency of obtaining client information, later resulted in Jack’s misleading proposal for market research. Also, because in the concept of high power distance, decision making process is limited one-way participation and communication (In the Eye of the Beholder, cross cultural lessons in leadership from project GLOBE, Mansour Javidan, Peter W. Dorfma, etc), Jack’s own lack of experience on project management made it is possible for the project to diverge from previous direction under one person’s leadership.

While assigning people to the project, FEL failed to acknowledge that effective team which works as a unit in collaboration. In FEL, internal consultant found that there are two major problems among their managers who are expected to work together on the Project Abu Dhabi: -

Cisco Systems is a global market leader and innovator of computer communications and networking solutions. Established in the 1980’s, the company rapidly developed into the world’s greatest manufacturer of internet routers and was/is a foremost provider of commercial communication network devices. The aim of this case study report is to create an understanding of Cisco’s historical international business activities as well as explore their recent and current developments in international business management. The ‘Recent Development’ section details both Cisco’s main strategy of Acquisitions and how the company has operated under and coped with new management.

According to ECRC, corporate social responsibility in Egypt is defined as the adoption of sustainable business models and practices that have positive impacts on the society. The private sector in Egypt is responsible for creating about 70% of all employment in the country. However, there is room for the private sector to improve its social offerings to the society in general through corporate social responsibility. The Egyptian corporate responsibility center (ECRC) was established in the year 2004 as a joint project between the United Nations development program and the Egyptian government (Grayson and Jane, 71). The main aim of the ECRC is to ensure that both private and public companies align their social responsibility programs for the greatest benefits to the Egyptian citizens. It is important to note that in Egypt private organizations and NGOs mainly conduct CSR activities.