Case Study: Pauli's Restaurant

The main purpose of this research study is to come up with a strong analysis on the performance level the restaurant. The following objectives have been brought forward with regard to this purpose.

By thoroughly describing an average visit to a fast food chain, the author achieves to establish experience. By mentioning the structure of the establishment and its warmly inviting feeling it draws more customers. Thus, this increases profit.

More and more people like to eat outside in a restaurant. Restaurant services can help people establish the satisfaction of ingredients, provide considerate services, and save customers’ time. The restaurant industry occupies an important place in the service industry, and because the demand of customers is increasing, the demand on the level of service is becoming greater. The stages of the industry’s life cycle are typically separated into three stages: beginning, maturity, and recession. The restaurant industry is clearly in the maturity stage. For now, people usually can find what they want by using some Apps, and find the restaurants near them. It is convenient for people to eat in a restaurant. The trend of restaurant will be continued in next five years. The charts(4) below showed the restaurant industry sales have been increasing since 1970, and the restaurant sales was $709.2 billion dollars, the sales of restaurant industry included commercial restaurant services, eating places, bars and taverns, managed services, lodging places and retail, vending, recreation, mobile. Commercial restaurant services occupied the most sales from restaurant industry. The major emerging trend in restaurant industry is the way we manage restaurant, more and more technological products were used in restaurant, we use tablet to order food. Restaurant were using advanced technique to have a better dining experience, like the

Christi, I agree that Chic-fil-a is a company that you can go to any location and receive same customer service of a polite, smiling face to represent the company. Chic-fil-a mission is provide a positive influence on all who come in contact with them (CFA Properties, Inc., 2016). This positive customer service is what keeps me coming back along with the fact that the team members shows an interested in making sure their customers are satisfied and the warm welcome. Team member ask for your name when placing an order on the inside and your name is called when your order is ready. The team members always greet you with, “how may I serve your” and end with “it was my pleasure to serve you”. I normally go to Chic-fil-A on my lunch and there

Firstly, Chic Fil A operates mostly on weekends and is closed on Sundays. The majority of people usually go for picnics on weekends, especially on Sundays. Many people like to go out to eat after church on Sundays. Chick Fil A is missing out on this opportunity for making more revenues and money of its returns (Nelson, 2015). Secondly, the company lacks product differentiation. The menu consists pretty much all just chicken dishes and sandwiches. Thirdly, embracing of Christian-based values as the key business principles caused resentment and product boycotts from gays and lesbians (Sieczkowski, 2014). The majority of people in this group felt the company interfered with their rights. Such aspect is likely

NATHANIEL RIVERA 900 N. 6th Street Reading, Pa. 19601 (484) 709-5611 was interviewed by appointment inside Mi Casa Su Casa Restaurant at 320 Penn St. Reading, Pa. 19602.

For this project, the workplace studied was the Panera Bread near Ryerson University. This restaurant operates by having customers form a line to get their order taken to get take out. Orders that were taken to be consumed in restaurant were not included in this study. A brief outline of the process of the system is as follows. Once a server is available, the customer approaches the cashier and relays their order. This can be a lengthy process as the cashier will often take time to ask the customer questions regarding combinations and offer points card, which add to the overall time the customer takes to order food. Then the customer pays using credit, debit, or cash. After the transaction is complete, the customer moves over to the other desk to wait for their food to be prepared. Once their food is prepared, they take their food and exit the establishment. This process can be viewed in Figure 1 below.

A restaurant is a fast-paced and stressful environment, especially when it becomes busy. The client’s inability to manage his stress will have a negative impact on his ability to complete activities in an effecient manner.

Xochimilco Authentic Mexican Restaurant serves up amazing food that customers keep returning for. Diners cannot stop raving about how much they love this eatery. Not only are they happy with the staff, but they talk about how great the food is, as well as the amount of food received for the price of the dishes. Xochimilco Authentic Mexican Restaurant provides lunch and dinner services. There is also a full bar so that patrons can order great margaritas and tasty beers to go with their food.

In addition to being fast paced, restaurants are also demanding. Even the most gracious or giving individuals can become sour and spiteful when hungry, angry, or worst yet hungry. Given their proximity to customers, front of house staff tends to be first in the line of fire. Resiliency helps me back from criticisms and complaints, warranted or unwarranted. Empathy is another skill learned. I have seen, heard, and felt the effects of a verbal shakedown from an unhappy customer. From this, I learned how to act in a way that is pragmatic and compassionate. They do not call it waiting on tables for no reason. Patience is crucial for success in the service industry. Try bullying my customers into selecting an appetizer or rushing them out the door

As mention before, Restaurant Brands International is a merger company that contains Burger King, a coffee shop and a restaurant called Tim Hortons. Since it was a merger that occurred in 2014, there isn’t much info for the company; however, since Burger King has been almost as old as McDonalds so much of the info will come from Burger King. Burger King is practically the same as McDonalds created in 1950s yet a few years later after its competitor was born. The main difference of how it was created was that Burger King started off like a stove and that name of the stove was named Insta-Boiler.

Mani, N. K., & Srivalli, P. (2014). A study on factors influencing Service Quality in Restaurants'. Annamalai International Journal Of Business Studies & Research, 6(1), 1-9.

Service is important in the food and beverage industries, that customer always have a high expectation and needs while dining in the restaurant. To find out how well the service provided, quality is a main element to every service. According to Haksever et al (2000), “Quality is ‘the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs’”. Therefore, service quality is one of the main point in every restaurants to allow them improve and upgrade their level of image and reputation. In this report, Bella Italia was chosen to have an overview of its service quality. It will be find out how well the service practice was made and which part of service can be improve within the restaurant by using the service quality analysis, service recovery, customer feedback mechanism and benchmarking.

Hometown Pizza has been extremely successful in the United States. As you requested I have looked into our own success and I believe it is now time to expand our business. I believe that it is time to expand our business internationally. In order, to expand our business and help us be successful internationally I have been looking into Pizza Hut and their success. To help understand Pizza Hut’s success internationally; I have chosen the following nations to help better understand their success:

The paper presents an analysis of the different factors influencing the restaurant industry and how these factors increase or decrease the demand for such services. The hypothesis that will be examined is that the performance of restaurants is mostly based on the type of food chosen by customers when they decide to go out for dinner, lunch, breakfast, or simply for a snack. What type of food refers mainly the nationality or concept of the food, (traditional American, Italian, Indian, Latin, or from any other type of culture). This factor is important because when customers go out to for dinner; they decide what to eat before deciding where to eat. That is why this factor is considerably important according to the hypothesis.