Case Study : Peer Review For Conflict Resolution

1281 Words Sep 30th, 2015 6 Pages
Case Analysis: Peer Review for Conflict Resolution
Synopsis
Toyota is the leading motor vehicle manufacturer in the world today. The company is known particularly for manufacturing a wide range of high quality cars attracting a spirited competition from other globally established competitors like General Motor (GM), Ford, Hyundai, Volkswagen and Nissan.
In 2009 Toyota encountered a public backlash after the discovery of a potentially catastrophic engineering defect among its brand of automobiles including its best-selling Corolla and Camry models. This led to a massive and global recall of approximately 10 million units a year later. The engineering defect caused the models to accelerate out of control and put their drivers and other motorists at risk. Toyota seemingly had no idea or explanation as to what was causing this uncontrolled acceleration. Speculation lay on floor mats, the software that controls the engine, or braking system. The bottom line was that Toyota was out of touch with its clients choosing to react in an insensitive manner to the clients’ plight. As such questions arose as to whether Toyota had an effective corporate social responsibility. Corporate social responsibility is a very essential aspect in management that emphasizes the moral rightness of a company (Kreng & May-Yao, 2011; Williams, 2016).
Statement of the problem
Toyota was very ambitious in its expansion plans in order to maintain the top spot as the leading automobile manufacturer…
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