Case Study : Plaza Home Health Services Essay

Customer service levels should be the highest priority of any health-care organization. Trying to balance between the increasing demand and supply of health care arenas,

Initially we had difficulty obtaining his discharge orders as the hospital care manager replied she had forwarded the documentation, but neither I nor Mrs. Bianco had received a copy. Mrs. Bianco made a visit to Mills Creek and met with Mr. Smith at that time she was made aware of an appointment that Mr. Smith attended. Mr. Smith attended a physician appointment on June 28, 2017 with Dr. Leonard, Orthopedic trauma. Mills Creek assisted with the transportation and a mobile x-ray unit was coordinated to obtain x-rays of the femur at the facility as Mr. Smith didn’t bring his slide board to the appointment and couldn’t get onto the radiology table.

and revised in order for the agency to focus on their objectives. This strategic plans purpose is to streamline the operations and to make the agency profitable in less than one year. In doing so this will enable the agency to provide the best services to its patients and community.

Sorry to know you had to experience the illness of a loved with whom you have shared your life with for such a long time. Hopefully you will be strengthen by the joy and good times you shared.

Plaza Home Health is a home health company that’s located in Georgetown. Nancy Edwards and Jennifer Moore are the co-owners of Plaza Home Health Services. They provide home health services to the community. Nancy and Jennifer is commitment to giving excellence home health services, which has led to their company have the best quality much greater compare to their competitors. They have looked at consolidating their position in the market by financial discipline and great efforts in building a brand in the market that would be acknowledged as being synonymous with the home health service segment.

Providence Home Care LLC is a home health care service institution that is located in Oklahoma City, Oklahoma. This home health care agency was established in 2002. Providence Home Care LLC offers home care and private duty services. Some of the home health services include wound care, hospital prevention protocol, skilled and psychiatric nursing, monitoring chronic illness, physical, occupational, and speech therapy, patient and caregiver education, and more. Providence Home Care LLC has been awarded for being a National Top 500 Agency. This home health care facility is also the winner of the Quality Excellence Award.

The Paradise Facility Home Care Inc. is a residential group home located in the historic town of Naples, Florida inside Collier County. The area celebrates heritage and the past with numerous events including the Historic Town Center. Naples is an ideal place to live and the various activities can be enjoyed by friends and family members when visiting.

Mr. Mendivil was referred to the STAR CAST on January 1, 2018, by SGPRC due to his noncompliance with treatment and medical appointments. He is diagnosed with type 2 diabetes and is prescribed insulin four times a day. Nursing staff from Care Unlimited Home Health come to the house every day to check his blood sugar, check his blood pressure, and administer insulin as ordered. However, Jesus is reported to often refuse to have blood sugar checked and to have insulin shots. This noncompliant behavior to treatment poses a high risk for complications from poorly controlled diabetes.

Hospitals and insurance providers alike as well as the Centers for Medicare and Medicaid Services (CMS) are aiming to measure the value of health care (Morris, Jahangir, & Sethi, 2013). Improving patient satisfaction not only enhances the care a patient receives overall but it can have a major impact on a hospital’s reputation and financial results as well (Hall, 2008).

The reporting party (RP) stated her husband Vernon Ferguson DOB: 11/29/29 was sent to the emergency room due to a frozen shoulder on 3/29/16. The resident was released to return to the facility 3/30/16, however the facility refuse to allow the resident to return. The facility notified the family on 3/30/16 the resident was at the hospital and he would not be allowed back in the facility. The RP stated the resident was abandoned and forced to spend two nights in the emergency room prior to finding an alternative placement (Mountianview Care Home). The RP stated she paid the facility $6500 for the month of April and due to the facility eviction she is entitled to receive a refund. According to the RP the administrator stated the check went out

****On April 28, the U.S. Justice Department announced that it had filed charges against 25 Miami-area individuals for allegedly taking part in schemes to defraud Medicare of $26 million through the Medicare Part D program.

We received your grievance request regarding your monthly explanation of benefits showing services for a walker that you never received nor need. This request was received by Blue Cross® Blue Shield® of Arizona Advantage (HMO) on December 30, 2016

Plaza Home Health Services is a leader in providing home health services in Georgetown co-owned by Nancy Edwards and Jennifer Moore. Their pledge to provide exceptional home health service has commanded that their services be maintained at the maximum echelon, well above the competition. The entrepreneurs are relentlessly seeking methods to solidify their position in the market via economic control and deeper endeavors in constructing a brand that would be recognized as tantamount with unsurpassed quality home health service.

This paper pertains to the marketing of Health Care Services and provides the steps and history of marketing in health care and the effects of marketing on the health care delivery system from 1950 to 1990. It introduces the health care consumers and their role in the marketing process as well as the factors that influence consumer behavior. These factors influence the success of marketing in health care. It also provides the requirements for successful marketing and current techniques and strategies used by health care organizations.

A healthcare organization’s reputation for its commitment to quality and patient-centered customer service stands as the main criteria for individuals in choosing a healthcare service provider (Stavins,2006). “Therefore, measurement of patient satisfaction and incorporating results to create a culturewhere service is deemed important should be a strategic goal for all healthcare organizations”(Stavins,