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Case Study: Procedures Of New Patient Processing Medical System

Satisfactory Essays
1. Construct a fish-bone chart using Word or MS Paint.

Procedures of new patient processing Computer system

Procedures of existing patient processing Telephone system

Medical records

First in first out

Service available only to students

Improve evaluation of patients

2. Construct a run and/or control chart using Excel
Complaint type 1 2 3 4 5 6 Total Visits
September 34 38 16 45 13 103 824
October 23 24 7 40 9 56 956
November 14 50 11 20 26 34 1167
December 67 40 12 17 34 9 1034
January 13 31 10 12 15 45 645
February 20 50 4 13 9 6 1645
March 23 97 18 23 4 3 1432
April 43 31 3 14 13 0 745
May 4 25 0 12 16 1 456
Total 241 396 81 196 139 257 8904 (Lewis, McGrath, & Seidel, 2011)
Complaint:
1. The quality of service received
2. Waiting time was too long
3. Follow up care was not available
4. Clinic was hard to find in the building
5. The medical care/treatment took too long
6. They could not find my medical record

3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
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What I would recommend to the ambulatory health service first is to focus on the wait time being too long. That’s where most of the complaints were so that’s where the focus should be. In order to cut down on the wait time there needs to be an increase in staff to get through as many people in less time. Your peak time where this complaint was the highest was during March. During this month is where you can hire “seasonal” or part time employees. The wait times will definitely decrease if we have more staff to see the
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