Case Study: Sandwich Blitz

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

were necessary but not aggressive, remain polite to clients and remember that the client for all

In this assignment I am going to produce report which identifying the expectation of client for my chosen organisation which Tesco and I will link the expectation of client to the organisation and the method they use to provide the Services and meeting the needs and expectation of the customers.

The client experiences cannot be completely monitored and analysed. Our company follows the following steps to ensure that quality of our client services are effective.

Dalman and Lei have invested a lot of time and experience in developing Sandwich Blitz into a profitable and a friendly place to work. They are now attempting to develop a way so that their operation works more efficiently by having customers place their orders through an electronic ordering system. With this new implementation of technology, they are hoping the mistakes they have discovered in their current process will be eliminated with this new technology. Customers will be able to select their items and submit them electronically so the employees will have one less point of failure in satisfying requests. The staff at Sandwich Blitz will also feel less stress because they will not be overwhelmed by the plethora of customers in the location

This email is to confirm that we have decided to take our business to the next level. Over the past 90 days, we have been testing and trying to get the bugs out of the E-Customer Ordering System. We have realized that by using this new system we will be able to increase efficiency with our customers by 45%, with a 99.9% accuracy level in getting our customer orders correct.

The purpose of this paper is to identify how different factors effect on the growth of small businesses. The growth of small businesses has been influenced by factors such as growth strategy, business forms, short and medium term goals, financing assistance, organizational structure and staffing needs, customers and promotion, and ethics and social responsibility. In this paper will to discuss how the different factors alter the advancement of small businesses.

At this particular location Dalman has been informed by one of his location managers that they are in violation of new local health codes. On a very small portion of land each Sandwich blitz is located. Lower operating expenses for the business was considered by Dalman and Lei and they say the small portion of land as a competitive advantage. The new local health codes says that the location of their out building and the trash and dumpster enclosures and in violation of their codes. The government inspector proposed a deal with the location manager that if he would be willing to provide food for his department’s holiday party he would overlook the violation. The location manager has then told this information to Dalman. After reviewing the

As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.

When customers seek for a specific product or service, they obviously want the company to be responsible and well organized. A customer wants to be able to trust the company in which the company delivers everything correctly and the way the costumer wants. When all the customer wants and needs are met, the customer will be to determine which company fits best.

Outstanding client service is essential for Royds Withy King because if a client feels valued, they are more likely to not just stay with you but they will also recommend you to others. The importance of ‘word of mouth’ referrals should never be underestimated by any company when it comes to increasing clientele. People always tend to react to the kind of treatment they receive, so treating clients poorly or showing a total disregard for them will consequently cause them to take their business elsewhere. Poor client service does not just mean the loss of one client only. On the contrary, if a client decides not to do business with you because client service is poor, they will also tell their family and friends who will also tell their family

Back in the olden days, the success of an organisation was determined by the quality nature of products they provided their customers. It was believed that customers were ignorant and did not know exactly what they want and therefore accepted whatever was given them; thus the final decision rested on the producer or service provider. The case however, in today’s business environment is the reverse of the above mentioned. Due to technological advancements, increased competition and the fact that people have become more informed and knowledgeable, customers now determine exactly what

Subway Sandwich, as presented in the Case Study presented in the Marketing Management MGT 551 class, is an undisputed market leader in a segment that is “firmly established as a nationwide food item for which there is plenty of room in all areas” (University of Phoenix, 2008). However, with a growing competition, changing consumer trends and increased product specialization, Subway’s real strategic marketing challenge is to be able to develop and maintain a differential advantage while sustaining sales growths and profitability.

Steven Chapin suggests giving customers "10% more than the agreement calls for". While this might seem like a waste, it makes the client happy and your extra effort is actually a "cost-effective marketing tool" (Chapin, 2). Giving the same amount of effort in the office as you give a client not only builds a solid team but creates a more rewarding work environment (Chapin, 2). Dedication builds two good things: Better relationships with the clients and better corporate culture. The last "Building block" according to Chapin is Service. Giving excellent service to a client can sometimes make up for any mistake that may have happened in the delivery of a product and how fast you respond to correct the error can keep that customer with your company.

Sandwich Blitz has many strengths. The biggest is that they have eight stores in the area surrounding the hospital, three universities and many office complexes, all of which are high-traffic areas. Since they have eight stores the name is one that is recognized by customers, so they are confident in the product they will be receiving. Why go to a new business when you have one you already know? The business is owned by Dalman, who is knowledgeable in the area of food distribution and Sandwich Blitz’s menu and Lei, who was previously a certified public accountant. A focus on healthy foods to upscale customers is a strength but focusing on upscale customers also has its weaknesses which we will discuss later. These customers are willing to pay a higher price knowing that they will be receiving