Case Study: Shoretel CONECT

1. At the start of the case, Cisco’s information systems are failing, yet no one steps forward to lead the effort to replace them. Why is this? Why were no managers eager to take on this project?

Consumers are always wanting to have the latest in technological trends and the rapid rate of innovation has the market continuously offering new and improved products.

1a. How did Cisco find itself in trouble with regard to its intended IT prior to Brad Boston's arrival?

Historically, Verizon Wireless focused its customer-base direct marketing efforts primarily on speaking to customers during the points in their lifecycle when they were equipment-upgrade-eligible. The purpose of these communications was to renew customer contracts using an equipment-upgrade message and offer. The challenge was that these points in the customer lifecycle coincided with spikes in customer churn.

1. Study the networked supply chain concept as implemented by Cisco. What are its strengths and weaknesses?

AT&T received a notice from the Federal Communications Commission on behalf of Marcia Lewandowski regarding qualifying for the discounted Internet program. AT&T records confirmed Ms. Lewandowski was authorized on the account information provided.

Unified communications are essential as instant messaging, web chats, phone support, forums, and VOIP are provided. However, the setup may be time-consuming and costly at the fore-front, yet the services provided will be more cost saving as the online business grows.

Products with the sophisticated features, high quality and new design have been available in the market to adopt the trend shifting. Overall it is relatively strong.

Rather than copying famous brand products they should make their own innovative products and add more features that attract the customers.

It was showed in the exhibit 8a, 8b, 8c and 8d, there would be an increase in net income if Cox purchased Gannett by issuing equity of the combination of debt and equity but not only by issuing debt. So we can calculate the cash flow for Cox if it purchases Gannett by issuing equity.

Teletech’s current hurdle rate of 9.30% is based on an estimate of the company’s weighted average cost of capital. It is applied to all capital projects and used as a tool for performance evaluation by top management at the firm, regardless of which of the company’s two business units it is applied towards.

As Tektronix decided to implement the new Oracle ERP system, the company chose to introduce it in phases, based around the specific functionality or a particular geographic region. Implementing in phases, or in waves as Tektronix called it, allowed the company to experience regular feedback on specific areas of implementation, allowing time to adjust processes and scheduling as needed. The phased approach enabled the company to achieve frequent victories, which kept team and employee morale high throughout the process and provided encouragement to the Board despite the high cost and long timeline of the overall implementation.

In 2006, President George W. Bush solicited the help of US Businesses to help with the rebuilding of Lebanon after the war and the Partnership for Lebanon was formed to consolidate efforts (Jamali, 2011). The multi-national partnership was an effort to aid the people of Lebanon in rebuilding their quality of life by, “expanding the reach of education and workforce training, creating jobs, building out the country’s technology infrastructure, and connecting communities and government” (Cisco, 2007). Salam Yamout from Cisco was appointed as the project manager for the PFL, placing Cisco at the head of

Every company have their own business goal. First CSC Malaysia Sdn Bhd’s business goal is improve telecommunication services and provide to the groups. Next, CSC Malaysia Sdn Bhd’ wish to using a new operating model for greater efficiency. Third, CSC Malaysia Sdn Bhd’s wish to scaling their next-generation offerings for proven results. Forth, CSC Malaysia Sdn Bhd’s wish to rationalizing their portfolio for reduced risk and faster impact. Fifth, CSC Malaysia Sdn Bhd’s wish to provide harness word-class industry IP for more innovation. Sixth, modernizing their delivery network for cost effective consistency. Seventh, CSC Malaysia Sdn Bhd’s wish to collaborating seamlessly for greater client satisfaction. Eighth, CSC Malaysia Sdn Bhd’s want to improve their staff efficiency and eliminate their problems. Ninth, CSC Malaysia Sdn Bhd’s wish to reduce cost spend on the network. Last, CSC Malaysia Sdn Bhd’s wish they able to protect the network from intruders.

The Vodafone case study has given us a good overall view of the company and shown the companies good and bad points, whilst showing the mobile phone business as a whole and explaining the ups and downs of the industry.