Case Study Silvio Napoli at Schindler India (a) Essay

Decent Essays

1. Did Schindler make the right choice in assigning Silvio as general manager of India?
I do not believe Schindler made the right choice in assigning Silvio as the general manager of India. Silvio had little to no "real world" international experience. Silvio had much success in Sweden but there are several factors that limited his success in India. Silvio had high "warrior" and low "monk" attributes. Silvio was a task oriented individual. This management style is not well received in India. The General Manager needed to be a person that can change their behavior when dealing with different cultures. Before making their selection Schindler should have required Silvio to take a Global Mentality Test. This test would have told …show more content…

Silvio spent weeks trying to juggle the relocation of his family and setting up the company infrastructure. As a result of the juggling, neither goal was executed well. Silvio needs to become more accepting of alterations to his business plan. Silvio was determined to follow his business plan even if the market revealed better alternatives. A good example of this was the decision to strictly offer a standard product line with no customization. Customers were pretty clear that the standard product line would not be acceptable for the first two orders that Schindler India received.
I would advise Silvio to sit down with his management team and reevaluate their business plan. After the re-evaluation Silvio needs to gain the respect of the team. In Sweden Silvio was given respect due to his position. In India Silvio would need to earn the respect of his management team. The "warrior" management style that Silvio was familiar to did more harm than good at earning their respect.

3. What advice would you give Silvio regarding his decision on the nonstandard glass wall elevator that has been ordered?
Even though the company would loose money by accepting this order Silvio should accept it. Unfortunately, you sometimes need to accept loss to gain acceptance in a market that is dominated by a competitor. If Silvio can pull off the installation, demonstrate reliability, and provide superior customer service the company could make large strides in

Get Access