Case Study: Synovus Financial

Satisfactory Essays
I work for Synovus Financial, a banking corporation covering a 5 state footprint with 28 individual divisions. I have worked on the teller side of banking at a previous company, and now I work on the operations side with my current employer. On a daily basis, I receive phone calls for all 28 divisions and locations of Synovus from across the five states. My responsibility is to assist these customers with day to day issues such as; debit card malfunctions, balance inquiries, funds transfers, branch and location information, etc. On the other hand, I also handle the more complex situations, for example: assisting customers with interest rates, balance traceability, deposit services, a variety of business products, investment services, family
Get Access